Refugee Resettlement | Training & Compliance Specialist

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Training and Compliance Specialist will play a crucial role in ensuring the quality and compliance of services delivered through the Refugee Resettlement Program. This role is responsible for developing, implementing, and overseeing training programs for staff as well as monitoring compliance with funder requirements and program regulations and standards. This position requires a combination of exceptional interpersonal skills, attention to detail, cross-cultural communication abilities, and a strong commitment to the success of the Refugee Resettlement Program.

What you Deliver

• Develop, coordinate, and facilitate training sessions for staff on cultural competency, trauma-informed care, and best practices for refugee resettlement including program policies, guidelines and grant requirements. Create and maintain training materials, handbooks, and guides to ensure consistent knowledge sharing.

• Organize onboarding programs for new employees to ensure familiarity with organizational goals, compliance standards, and program requirements.

• Create and maintain effective procedures for tracking department and grant-required trainings, including assessment and follow-up processes to ensure staff engagement and continuous knowledge improvement. Conduct training needs assessments and tailoring sessions to address gaps in skills or knowledge among program staff.

• Develop materials for team-building activities, fostering a collaborative and supportive work environment.

• Collaborate with Program Leadership in developing and implementing quality control procedures and program initiatives to ensure the effectiveness and efficiency of program services along with enhancing service for the clients.

• Regularly review program’s activities, documentation, and client interactions to identify areas for improvement. Collect feedback from refugees and stakeholders to evaluate the effectiveness of cultural orientation and quality control efforts.

• Collaborate with program staff to address any quality issues, implementing corrective actions as needed.

• Maintain accurate and up-to-date records of training and compliance activities, ensuring documentation meets compliance with internal and external standards.

• Collaborate with program leadership to evaluate the effectiveness of training programs and implement improvements based on feedback and performance data.

• Contribute to the development of policies and procedures to improve program operations and client outcomes, ensuring alignment with program goals.

• Perform other duties as assigned.

The Expertise We're Looking For

• Bachelor’s degree in Social Work, Education, Public Administration, or a related field. 
• Two (2) years of experience in training and compliance coordination, within refugee resettlement or human services.
• Valid Texas Driver’s License

The Skills and Assets You Bring, and More

• Strong understanding of the unique needs and challenges faced by refugee populations.

• Strong organizational skills and attention to detail.

• Excellent interpersonal and cross-cultural communication skills.

• Ability to work independently as well as collaboratively in a team environment.

• Knowledge of refugee resettlement policies and procedures is desirable.

• Proficiency in one or more languages spoken by refugee populations served by the program is an asset.

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.