Refugee Resettlement | Supervisor, Social Adjustment Services

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Refugee Resettlement Department assists refugees in Houston to acquire the knowledge and skills needed to reach self-sufficiency and live with dignity.

The Supervisor, Social Adjustment Services (SAS) is responsible for enrolling eligible clients into the SAS program and referring them to other necessary programs, as needed. The Supervisor, SAS will oversee the completion of intakes, assessments, and ensure the provision of quality case management services for all clients enrolled in the program. The successful candidate will demonstrate strong leadership and organizational skills and be able to work in a culturally diverse environment. 

PRINCIPAL DUTIES

• Provides guidance and supervision of case manager and support staff. Monitor performance, provides training and development.
• Coordinating SAS efforts, helping to ensure that case management outcomes are met, and overseeing data entry into the Refugee Management Solutions (RMS) and Client Track databases
• Oversees the provision of assessments, intakes, and individualized service plans to eligible clients. Works with Case Managers to ensure all needs identified in the needs assessment are properly addressed. Refers clients to internal and external programs to help address needs identified in the needs assessment.
• Provides or coordinates transportation and interpretation for eligible clients to social service agencies and medical centers, as needed. 
• Advocates for clients and provides follow-up assistance for Case Managers and clients, as needed. 
• Completing documentation in a timely manner, submits documentation by due date and completes progress notes. Maintains accurate file documentations for all clients. 
• Attends staff meetings regularly. 
• Performs other duties as assigned by supervisor

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D
• Two (2) years of experience in social service or related setting
• One (1) year of experience in a supervisory or management role
• Valid Texas Driver’s License

SKILLS REQUIREMENTS

• Knowledge of leadership principles and best practices.
• Strong verbal and written communication skills, and ability to influence others.
• Excellent interpersonal and customer service skills.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to handle and maintain confidential information.
• Experience with applicable software e.g. MS Office Suite (Word, Excel, Access).

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.