St. Michael's | Case Manager

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Bilingual Case Manager is responsible for coordinating all case management services and activities at St. Michael's Home for Children. Candidate will ensure that weekly case management is provided to children in care and efforts are concentrated on family reunification services. Responsible for ensuring that assessment of placement, communication with family members and identified sponsors for release, and after care services are coordinated and implemented. Case Managers primarily lead the treatment team as a critical part of the service delivery team to assure children's needs are being met through an individualized service plan.

What you Deliver

• Conduct assessment and gathering of information in relation to placement appropriateness and family reunification efforts. Manage caseload of up to 12 clients, ensuring that clients are met weekly and are facilitated communication with family. Risk and Safety factors are taken into consideration to move forward with the discharge plan focusing on family reunification services. Ensures all case management services provided to children and families are in compliance with professional licensing standards, agency standards, COA standards, ORR requirements, and HIPAA. Direct client service delivery includes but is not limited to the following case management duties: conducting assessments in person or on the phone, developing and implementing treatment plans, assessing risk and safety needs for possible sponsors regarding home studies or follow up services, incident reporting and providing appropriate referrals as needed.
• Complete documentation of client progress within required timeframes and maintains client records in accordance with regulatory/agency standards. Complete data entry tasks associated with appropriate policies. Participate in Case Management activities including but not limited to documentation review and audits of records. Provide leadership in the weekly treatment team meeting and give recommendations on cases in their caseload. Participate in all supervisions and communicate essential information to supervisor.
• Participates in the on-call rotation for the facility, and routinely attends training opportunities as required by the program and/or professional license.
• Maintain effective and professional communication with the treatment team and any outside entity including but not limited to ORR, third party reviewers (GDIT), TDFPS Licensing, consulate officials, OHS/ICE officials, attorneys, and other providers as needed. Ensure that collaborating entities have essential information for processing of cases. Case Management activities that require external communication include but are not limited to birth certificate verification, age determination, return­to-country processing, home-study or follow up providers, independent providers, school districts, or medical providers.
• Establish processes for maintenance of reliable database, which include Efforts to Outcome (ETO) and UAC Portal. Ensure that all needed documentation on databases is entered in a timely manner. Adhere to all policies, procedures, and guidelines required by databases.
• Performing other duties as required by supervisor.

The Expertise We're Looking For

• Bachelor's Degree in the behavioral sciences, human services or social services fields
• Bilingual in Spanish in English.

The Skills and Assets You Bring, and More

• Data entry accuracy and excellent proofing capability required.
• Ability to work under pressure and manage multiple deadlines concurrently required.
• Knowledge and experience with Word and Excel spreadsheet and word processing programs required.
• Strong verbal and written communication skills required.
• Ability to handle and maintain confidential information.
• MS Office Suite (Word, Excel, and Access).
• Ability to work in a diverse and multidisciplinary environment in the community. Clear understanding of cultural sensitivity and implications for practice.

......................................................................................................................................................................................................................................

Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.