Case Manager - Outpatient Services

The Case Manager provides case management and other various clinical services under the direction of the Clinical Supervisor. Services may be provided in the clinic, at client residences, at schools and other businesses, or elsewhere in the community.

Responsibilities:

• Provides case management and therapeutic services, including education, linkage and referrals to individuals who meet access to care criteria
• Facilitates treatment planning and implementation of the treatment plan focusing on client strengths and risk factor
• Completes progress notes and other required documentation within the required timeframes.
• Provides services to achieve the goals identified on the treatment plan
• Services to be provided may include

• Crisis intervention
• Assisting with applying for benefits
• Assisting with activities of daily living
• Psychosocial support
• Service coordination with other providers, including health care professional
• Providing linkage to establish connections with other community resource
• Transportation as necessary
• Accessing community resources
• Meetings with individual and/or family member
• Obtaining housing or assisting with housing retention

• Establishes and maintains working relationships with community resources, coordinates consumer treatment with other providers, and initiates referrals to other community resources as appropriate
• Assists clients in linking with critical community and therapeutic based services to facilitate and sustain recovery.
• Assists client with transportation issues to and from various appointment
• Assists individuals with individual needs identified on treatment plans
• Participates in ongoing continuous quality improvement to assure the services provided demonstrate best practice standards and meet all contractual requirements
• Attends psychiatric or medical appointments with clients as indicated
• Follows agency policies regarding confidentiality and other consumer right
• Represents the agency in a professional manner within the community
• Works well with professionals from other agencies
• Participates in supervision and staff meetings, multi-disciplinary team meetings and other meetings as require
• Interprets as needed
• Back-up to Registration and Records Department as needed
• Perform other duties as assigned

Job Requirements: The following requirements are those that are normally required for performance of this position.  Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:
This position normally requires that physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements.  These physical demands are required up to 80% of the time.  Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:

Education

• Associate degree in behavioral science with related work experience required. Bachelor’s degree in behavioral sciences or social work preferred

Experience

• One year of experience with adults, children, and families required
• Two years of experience in direct clinical treatment services preferred

Licensure, Registration, Certification

• Must be able to obtain Agency Affiliated Counselor Registration or Certification
• Valid Washington state driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ insurance provider

Special Skills

• Knowledge and skills to work with chronically mentally ill population
• Knowledge of community resources
• Knowledge and experience working with older adults
• Strong family and individual clinical case management skill
• Possess and utilize effective verbal and written communication skill
• Ability to be self-motivated, work independently and as a team member
• Ability to represent the agency in a professional manner within the community
• Culturally competent in delivering services to individuals from distinct background
• Ability to use a computer
• Possesses ability to manage data
• Bilingual (English/Spanish) preferred, but not required

Typical Working Conditions

• Requires the ability to work flexible hours, including evenings and weekend as requested
• Requires extensive travel in the community
• Requires work in clients’ homes and other community locations
• Requires the ability to tolerate exposure to tobacco smoke, domestic animals, household pets and other conditions common to a variety of home environments

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Wage: $23.32 - $28.62 per hour, depending on experience
Schedule: Monday - Friday, 8 am to 5 pm
Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.

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