Under the supervision of the North Central Director of Behavioral Health, the Outpatient Services Lead Manager provides administrative and Evidenced Based Practice (EBP) focused supervision to clinical supervisors and staff, and participates in administrative activities to support program and service delivery. In collaboration with the North Central Director of Behavioral Health, they will oversee and ensure that all outpatient behavioral health services provided are in line with the mission, vision, and strategic goals of Catholic Charities. In addition, the Outpatient Services Lead Manager collaborates with the Clinical Utilization Manager to ensure that high quality services are provided and participates in continuous quality improvement tasks. The Lead Outpatient Services Manager will also work in conjunction with other managers and Directors throughout the Catholic Charities network to ensure consistency in development and delivery of services and adherence to policy and procedure. This position directly supervises the clinical supervisors and service delivery of outpatient therapists, case managers, and New Journeys.

Responsibilities:

Outpatient program oversight

• Ensures that outpatient programs and staff meet all regulatory and statutory requirements per the WAC
• Oversees caseloads to ensure proper level of care assignment, that case management services are provided as indicated, and that outpatient service providers maintain 60% productivity
• Encourages and coaches staff in a manner consistent with the mission and vision of Catholic Charities
• Facilitates and attends clinical meetings
• Assists with the development and implementation of staff training consistent with the expectations and services provided in the outpatient programs
• Assists with audit preparation or corrective action implementation as needed

Hiring

• Assist in the hiring of outpatient behavioral health programs staff, coordinates appropriately with the North Central Director and Human Resources department to initiate hiring process
• Helps with recruitment and selection of clinical staff and supervisors or leads

Clinical supervision

• Assigns, supervises, and monitors clinical activities of assigned supervisees through individual and group supervision, review of clinical records, sitting in on sessions as applicable
• Provides EBP clinical (and administrative) supervision to assigned outpatient supervisors and clinical staff 
• Conducts 6 month and annual performance evaluation for supervisees
• Provides clinical supervision toward licensure for assigned staff
• Provides clinical supervisory back-up for outpatient services
• Ensures staff performance meets agency productivity and documentation requirements
• Develops and implements corrective action plans with staff to address performance issues, as indicated

Quality assurance

• Implements and maintains fidelity to evidence-based clinical practices and programs
• Participates in quality improvement activities with the Clinical Utilization Manager as required for all clinical supervisors
• Performs other duties as assigned

Job Requirements: The following requirements are those that are normally required for performance of this position.  Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements.  These physical demands are required up to 80% of the time.  Position also requires ability to drive with adequate vision and skill.

Non-Physical Requirements:
Education

• Master's degree in social work, counseling or related field leading to eligibility for licensure

Experience

• 3+ years of experience in clinical supervision
• At least 2 years of experience in a clinical mental health setting
• Fully trained and recognized as a supervisor of Evidence Based Practices utilized by the agency (within one-year from date of hire)

Licensure, Registration, Certification

• Licensed as LMHC, LICSW, or LMFT
• Obtain, eligible, or meets eligibility requirements for Approved Clinical Supervisor in the State of Washington
• Valid Washington State driver’s license and required minimum liability for WA State
• Must be deemed insurable as determined by Catholic Charities liability provider

Special Skills

• Possess and utilize effective verbal and written communication skills
• Ability to be self-motivated, work independently and as a team member
• Ability to represent the agency in a professional manner within the community
• Bilingual (English/Spanish) preferred, but not required

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Wage Range: $95,000 - $105,000 per year depending on experience
Sign On Bonus: $25,000 bonus (paid out in 4 installments with total of 51-month service commitment)
Relocation Assistance: up to $5000 for relocations over 50 miles
Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.