Senior Services Lead - RSVP and SHIBA

Senior Services Lead is responsible for providing supervision of the Senior Service program staff and providing the delivery of one or more of Catholic Charities Senior Programs which includes Retired and Senior Volunteer Program (RSVP) and Statewide Health Insurance Benefits Advisors (SHIBA) in a designated service area within Central Washington.  The position is responsible for the collaboration of recruitment and recognition efforts for volunteers with our RSVP stations, implementation of the quarterly work plans with SHIBA. This position will supervise and coordinate the duties of the Senior Services Specialist in connecting trained volunteers with the corresponding program, and other deliverables to meet contract and grant requirements.  As a Lead, this position will work collaboratively with the Grants and Data Specialist, Volunteer Recruitment Specialist.

Responsibilities:

Provide supervision and program oversight of the RSVP and SHIBA program staff for Senior Services

• Provide individual supervision to Senior Service Specialist and maintain supervision records
• Provide onboarding and professional volunteer management training to direct service staff
• Conduct Annual Employee Evaluations of designated positions
• Facilitate Senior Services team meetings in collaboration with the Associate Director of Volunteer Services
• Establish team and individual productivity goals with employees
• Monitor performance and goal attainment

Deliver quality direct services within one or more Senior Service Program

• Work directly with our RSVP stations to support in volunteer recruitment and recognition efforts
• Assist in recruitment of volunteers to serve clients referred to the SHIBA program
• Respond to service requests from clients, relatives or community members in a timely manner to match volunteers with services requests
• Ensure volunteers accurately complete log for hours of services and mileage
• Maintain confidentiality according to program and professional standards
• Maintain continued quality improvement to increase service delivery and ensure client needs are met

Maintain consistent community involvement with community agencies, parishes and other partners

• Develop and maintain good working relationships with local senior services programs
• Establish relationships with community organizations that are sources of client referrals
• Collaborate with Volunteer Recruitment Specialist for local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
• Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area

Complete documentation and data collection on all services provided

• Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
• Submit personal timesheet, expense requests, and reports in a timely manner
• Monitor volunteer/client matches to ensure service was provided as requested
• Provide Grant and Data Specialist information on volunteer hours required for billing

Participate in supervision and lead team meetings

• Participate in supervision with the Associate Director of Volunteer Services
• Participate in and lead Senior Services team meetings
• Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance

Perform other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position.  Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements.  These physical demands are required up to 60% of the time. 

Non-physical Requirements:

Education

• Bachelors’ Degree in Social Sciences or related field, preferred
• High School diploma required

Experience

• 3 years’ experience in volunteer management and working with senior and disabled population required, 1 year experience in leadership supervising employees

Special Skills

• Strong communication and organization skills
• Strong leadership and coaching skills
• Ability to work independently, collaboratively and facilitate team meetings
• Ability to relate well with volunteers and clients from diverse backgrounds
• Ability to travel to locations across Central Washington
• Strong computer skills, data entry, and knowledge of Microsoft Suite

Licensure, Registration, Certification

• Valid Washington State driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Friday 8am-5pm
Wage Range: $30 - $36 per hour, depending on experience
Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.