General Summary

This position performs a wide variety of administrative and clinical services. The Medical Assistant (MA) will help patients by providing information, services, and assistance for all outpatient psychiatry services. Other duties include securing electronic medical records, scheduling & rescheduling appointments, managing patient inquiries, and maintaining medical records in timely fashion. The MA is instrumental in helping patients feel at ease in the psychiatrist’s office and often explain the psychiatrists’ instructions. 

This position reports to: Nurse Supervisor. 

Essential Functions

1. Provides clinical/administrative support for Outpatient Medical Department

2. Enter/secure/maintain information in Electronic Medical Record 

3. Take vital signs/medical history. 

4. Call/fax prescriptions to pharmacy. 
5. Schedule appointments and follow-up appointments/verify consent forms. 
6. Perform clinical procedures under supervision of physician. 
7. Fields calls and inquiries - gather preliminary information regarding visit 
8. Practice OSHA safety standards 
9. Performs accurate, legal, and ethical documentation at all times 
10. Upholds HIPAA regulations 
11. Proficient interpersonal relations and communications skills 
12. Writes and speaks effectively 
13. Lapeer County Community Mental Health embraces an employment environment that promotes recovery and discovery, a person-centered approach to treatment/services, and cultural competence. An employee with this or any position is expected to support the employment environment. 

Other Functions 

1. Participates in training and continuing education opportunities as appropriate. 
2. Respects cultural and religious practices of person served 
3. Other duties as assigned by the Nurse Supervisor 

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time. 

Employment Qualifications 

Education: High School Diploma and graduation from accredited Medical Assistant Program (MA). Must have 1-year experience in clinical setting; prefer Certified MA (expectation - certification within 1 year of hire date) and CPR Certification. Computer and office technologies required. 

Experience: 

1. One year experience in clinic/office setting 
2. Knowledge of mental health services preferred. 
3. Lived experience with behavioral health issues preferred. 

Other Requirements: 

1. Ability to work cooperatively with staff, community agencies, and the general public. 
2. Exceptional organizational skills and attention to detail.
3. Accurate data entry, typing and filing. 
4. Ability to write and speak effectively. 
5. Possession of a valid Michigan’s driver’s license. 

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

FLSA Status: Exempt 

Worker’s Compensation Code: 0000 

Occupational Employment Statistical Code: 00000 Medical Assistant

Physical Requirements: (This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements and working conditions. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):

1. Ability to utilize office and computer equipment. 
2. Requires high level of visual concentration and attention to detail in regards to data, documents, planning, and communication. 
3. Ability to lift and carry office files and folders and small equipment and materials. 
4. Ability to drive a vehicle. 

Working Conditions: 

1. Works primarily in an office setting.