Branch Operations Officer (Underfill Available)

This job posting is for an Operations Officer with an underfill option of an Assistant Operations Officer if necessary. The determination will be made by the hiring manager based on the qualifications of the selected applicant. If you believe that you are qualified for either position, we encourage you to apply.

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Position:  Operations Officer

Position Location / Hours / Type

Citizens Bank – Salem Branch

Hours:  Mon-Fri, 8a-5p

Type: Exempt/Officer

Reports to: Branch Manager

Position Description

As a Citizens Bank Operations Officer, you will work closely with the Branch Manager to accomplish branch and bank goals. You will be responsible for coordinating and participating in the development, implementation, and monitoring of branch operations procedures.  You will work with the Branch Manager to coordinate new system implementation and assist in analyzing and enhancing existing systems.

Duties may include, but are not limited to the following:

• Provides bank operations personnel with training and responds to inquiries on operational procedures and practices
• Perform standard leadership/management functions such as interviewing and hiring staff, conducting performance reviews, coaching staff to optimum performance levels, taking any necessary disciplinary action, scheduling, managing expenses, etc.
• Process all types of routine transactions, to include Wire Transfers, Bankcard Advances, Foreign Int’l Remittances, Counterfeit Note Report, etc.
• Maintain employee files, overdraft/charge-off files, branch retention management, and complete certifications and audits
• Develop, with Branch Manager, specific and measurable metrics establishing goals and defining success
• Compliance with the Bank Secrecy Act and other banking regulations. 
• Other duties as assigned.

Basic (Required) Qualifications

• High school diploma or equivalent.
• 2-4 years banking experience required.
• Experience operating Windows based PC, and applications including Word, Excel, and Outlook.
• Thorough understanding of all branch banking operations such as onboarding, Jack Henry, teller operations, etc.
• Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
• Proficient knowledge of basic addition and subtraction.

Desired Attributes

• Dynamic Individual with a focus on Leadership and Team Building
• Along with Branch Manager, lead Customer Service sales culture for the branch
• Ability to communicate effectively
• Seek creative opportunities to differentiate ourselves from our competition
• Exercise independent judgment with Citizens Bank Corporate Culture as a guide
• Multi-task, keeping all tasks organized and completed in a timely manner, as well as assisting staff to do the same
• Proactive in loss prevention through staff training, account review, and observation
• Proficient in balancing cash and assists other tellers in balancing and branch cash
• Exhibit a professional, business-like appearance and demeanor

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce.  Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability.  All offers are contingent upon the candidate successfully passing a credit check and criminal background check.