Internal Communications Coordinator

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

• Comprehensive medical insurance plan that has HRA, HSA, and FSA options
• Dental and vision insurance
• Generous paid-time-off
• 11 paid holidays
• Annual bonus (based off of annual results/scorecard each year)
• 401(k) plan with a 5% match
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Meritrust apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm.

POSITION SUMMARY:

The Internal Communications Coordinator plays a key role in driving effective communication across the organization, fostering a connected and inclusive workplace, and enhancing employee engagement. This individual will bring strong writing and editing skills, a collaborative mindset, and the ability to manage multiple projects with attention to detail and deadlines. Working closely with internal partners, employee resource groups (ERGs), and the IDEA Council, the coordinator supports a variety of communication initiatives and campaigns that align with organizational goals, amplify DEI efforts, and contribute to a positive employee experience.

ESSENTIAL FUNCTIONS:

• Support the internal communications team in crafting messages that build trust in leadership and align with organizational needs.
• Write, design, and publish employee news and updates, ensuring alignment with internal voice, brand, and messaging guidelines; coordinate reviews with subject matter experts.
• Assist in planning and producing content for employee meetings; provide day-of support in collaboration with IT.
• Monitor and assess internal communication channels; recommend enhancements to improve employee engagement and connect employees to the organizational values and mission.
• Stay current on internal communication trends to inform strategy and support alignment with organizational goals.
• Attend enterprise project meetings and develop communication plans and deliverables to keep employees informed.
• Provide administrative and communications to provide administrative and communications support to the IDEA Council and Employee Resource Groups (ERGs),
• Partners with IDEA Council and ERGs to provide administrative support (meeting coordination, calendar management, content drafting, and progress tracking), and to produce communications that support employee events, education, and cultural observances.
• Collaborate with the Learning & Development (L&D) team to promote learning opportunities through internal channels.
• Maintain the internal events calendar and ensure visibility of key activities.
• Manage and update the intranet and/or employee experience platforms to keep content relevant, timely, and engaging.

QUALIFICATIONS

Education/Certification:     

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business or other related fields, or equivalent professional experience.

Required Knowledge:

• Solid understanding of corporate communication strategies and best practices.
• Familiarity with digital communication tools and platforms, including intranets, Microsoft Outlook, and collaboration platforms like Microsoft Teams or Slack.
• Knowledge of employee engagement drivers, organizational culture, and inclusive communication approaches.
• Awareness of crisis communication principles and the ability to support timely, clear messaging during sensitive situations.
• Strong writing, editing, and proofreading skills with attention to tone, clarity, grammar, and consistency across communication channels.

Experience Required:

• 2 to 3 years of progressive experience in internal or corporate communications, preferably within complex organizations.
• Proven excellence in writing, editing, and content development tailored for diverse employee audiences.
• Hands-on experience managing social media or internal digital communities to boost engagement.
• Proficiency in communication and collaboration software, including Microsoft 365, Canva, SharePoint or WordPress, or other intranet platforms, and employee experience platforms.
• Demonstrated ability to manage multiple projects simultaneously under tight deadlines with strong organizational and prioritization skills.

HARD/TECHNICAL Skills/Abilities:

• Communication: superior written and verbal communication skills capable of conveying complex ideas clearly and persuasively across all organizational levels.
• Interpersonal: strong relationship-building skills with the ability to collaborate effectively with cross-functional teams, leadership, ergs, and external partners.
• Strategic mindset: ability to think strategically and translate organizational goals into comprehensive communication plans that engage and inspire employees.
• Design & visual communication: working knowledge of graphic design tools such as adobe photoshop or equivalent, to create visually appealing communication materials that enhance message clarity.
• Analytical & problem-solving: skilled in identifying communication barriers, analyzing challenges, and proposing practical solutions to improve employee engagement and information flow.
• Change management: familiarity with change management frameworks and experience in crafting communications that facilitate smooth organizational transitions and employee adoption.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 10 lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.