As The Artisans of Banking, we strive to be B.R.A.V.E. (Build Relationships & Add Value Everyday). We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.
When you join our Premier Members team, your benefits will include:
- Comprehensive medical insurance plan that has HRA, HSA, and FSA options
- Dental and vision insurance
- Generous paid-time-off
- 11 paid holidays
- 401(k) plan with a 5% match
- Wellness program
- Tuition assistance
- 1% employee loan discount
- Employee Assistance Program (EAP)
- Life and disability coverage
What sets working for Premier Members apart?
- Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
- Supportive and engaging work environment.
- A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
- A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
- Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Premier Members Credit Union, even if you don’t meet every one of our qualifications listed.
This is a full-time position working 40 hours a week, hours Monday-Friday 8:30am - 5:30pm and Saturdays 8:30am - 1:30pm for rotation as “Manager on Duty”
POSITION SUMMARY:
Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Actively participates in business development events and community involvement to drive business into the branch. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, coaches, directs, and supervises branch staff.
ESSENTIAL FUNCTIONS:
• Live our mission and corporate philosophy on a daily basis: Build Relationships and Add Value Everyday – B.R.A.V.E.
• Build member relationships that deliver value and demonstrate that we care
• Foster a positive environment through delivery of exceptional member experiences and efficient branch operation
• Present oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentiality
• Promotes an effective team relationship between the contact center, other branches, departments and members by providing the highest quality of professional and courteous service
• Responsible for the effective and efficient performance of branch sales performance and operations
• Provide leadership and direction to the team. Act as a positive role model to staff and support staff in improving performance. Foster an environment conducive to high morale and teamwork within the department.
• Foster a positive environment through delivery of exceptional member experiences and efficient branch operations
• Determine appropriate staffing levels based upon member flow for service and transactions
• Supports other Branch Managers and their teams in their absence in all aspects of daily operations, sales, employee engagement and performance and member service
• Have a hands-on approach and be committed to the expansion and success of the business by implementing strategies and tactics that increase productivity and enable sales targets achievement
• Performs outside Business Development and participates in our Community Outreach programs
• Ensure branch personnel are well trained in all phases of their jobs
• Complete orientation for new employees entailing branch procedures and expectations
• Track individual sales and operational progress to discuss in coaching sessions on a regular basis
• Conduct performance appraisals for staff
• Build employee relationships that provide a challenging and fulfilling workplace
• Bring out the best in branch personnel by providing training, coaching, development and motivation.
• Monitor, provide feedback and correct errors, balancing problems and any other employee performance issues and issues within the branch to provide feedback Participates in company leadership development
• Responsible for all administrative functions to include, but not limited to time card management and HR forms
• Execution in all administrative issues to include, but not limited to employment law, hiring, disciplinary action, and terminating
• Reward and recognition to staff for personal and company accomplishments
• Manage budgets, oversee expenses and identify areas for cost-savings, continually seek improvement in operations and productivity
• Inspire enthusiastic efforts using the BRAVE philosophy, and a high level of achievement by supporting team members in their efforts to expand their knowledge, maximize their skills and abilities
• Ensure required reports and records are accurate and timely
• Foster open and honest communication with employees, co-workers, and upward management
• Assist with projects, providing guidance and support to promote strategic initiatives
• Implement changes to established policy and procedures within the branch as necessary
• Adhere to high ethical standards and comply with all regulations/applicable laws
• Must be able and willing to travel to other branch locations within the perspective region to cover for manager’s out of the office
• Must be available for on call Saturday rotation as “Manager on Duty”
