At Lighthouse, we believe in creating pathways to independence, dignity, and purpose for people of all ages. Every day, our team empowers children, adults, and families to navigate life with confidence through rehabilitation, education, employment, and community connection. As an Advanced Assistive Technology Instructor, you’ll deliver high-quality virtual training programs to blind or visually impaired jobseekers across the United States.
We seek a Workforce Development Specialist who will be responsible for designing, developing, and delivering high-quality virtual training programs. This position equips jobseekers across the United States with the technical skills and professional competencies needed to succeed in today’s workplace. The curriculum should be designed for students who have an intermediate knowledge of their Assistive Technology, but need additional training to build on fundamental skills focused on Microsoft Office, meeting platforms (e.g., Zoom, Teams), troubleshooting skills, internet browsing and customer service. The instructor serves as Lighthouse’s subject matter expert in assistive technology and workforce readiness, ensuring that curriculum is accessible, engaging, optimized for virtual learning environments and mirrors situations commonly encountered in the workplace.
Curriculum Development & Innovation
- Design and maintain virtual training curricula focused on the professional mastery of office technology and customer service skill-building.
- Develop interactive, accessible e-learning and blended modules within Lighthouse’s Learning Management System (LMS).
- Create curricula tailored for remote delivery, incorporating best practices in online instruction, accessibility, and learner engagement.
- Evaluate and adapt content to ensure it is conducive to virtual environments, including the use of screen-sharing, accessible materials, and remote collaboration tools.
- Stay current with emerging technologies and virtual teaching methods, ensuring Lighthouse remains a leader in nationwide AT instruction.
- Work closely with the Contact Center operations and training team to continually monitor training outcomes and iteratively enhance content, ensuring alignment with real-world performance standards.
Remote Instruction & Facilitation
- Deliver high-quality virtual AT instruction to individuals and groups of jobseekers across the U.S.
- Teach advanced skills in screen readers, magnification software, braille technologies, mobile accessibility, and mainstream productivity tools in a remote setting.
- Incorporate customer service training into virtual sessions, focusing on professional communication, problem-solving, and workplace-readiness.
- Conduct remote AT evaluations and develop Individualized Training Plans (ITPs) to track student progress.
- Use Lighthouse’s LMS and client database to maintain accurate, timely records of training participation and outcomes.
Workforce Readiness & Customer Service Training
- Integrate customer service curriculum into remote AT instruction to prepare clients for roles in contact centers, office environments, and other professional workplaces.
- Collaborate with employers and workforce partners to ensure training content aligns with national workforce needs and industry expectations.
- Equip students with both technical proficiency and remote-work readiness skills to succeed in distributed or virtual workplaces.
- Partner with the Contact Center operations and training team to ensure training delivery reflects current performance expectations, quality standards, and evolving client needs.
Community Engagement
- Represent Lighthouse in webinars, online workshops, and national outreach efforts to expand awareness of AT training opportunities.
- Partner with community organizations, employers, and agencies across the country to strengthen job placement pathways for graduates.
