Principal Product Manager

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop and dealer service lane technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock our customers’ potential. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders.  At Vehlo, we wake up every day with a focus on our customers’ success and how we can help them reach their goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

We are searching for an experienced Principal Product Manager to join our dealership product team. This role will be the driving force behind our efforts to unify acquired platforms into an integrated offering that provides superior functionality, usability and value relative to our competition.  Reporting to the VP of Product and working closely with the SVP of R&D, CPTO and EVP of our Dealership division as well as go-to-market teams and other leaders, the responsibilities for this role include:

What You’ll Do

• You’ll translate business strategy into product vision, strategy, requirements, roadmaps and lifecycle recommendations that drive product development while recommending pricing, promotion and positioning within the segment.
• You’ll have your finger on the pulse of product perception and performance by attending industry events, visiting customers, gathering information from customer-facing teams, analytics and other sources of information. Help our teams know how to create solutions that enable our customers to thrive while making us their favorite partner.
• You will refine and update our product strategy based on your firsthand learnings, market analysis and rapid assessment of new competitor developments and/or acquired properties. 
• You’ll provide leadership to the product development teams on a day-to-day basis, even though many team members will not be in a direct reporting relationship to you. You may be called upon to mentor or directly manage one or more product owners as we build out shared service teams, though the timing of this will be driven by our growth trajectory.

What You’ll Need

• 8 -10 years experience leading agile development teams that use a disciplined discovery process in a product role where you had accountability for driving specific quantifiable business outcomes that affected revenue, EBITDA, churn, etc. across multiple interconnected products while also improving key measures of success from a customer point of view. This is a critical skill that we need on our teams so please be prepared to share specific examples.
• 3+ years relevant experience taking B2B SaaS products to market and driving growth
  • Demonstrated leadership of major product releases in a B2B SaaS context where you had decision rights and worked with marketing, sales, customer success and customer support to create integrated go-to-market plans.
  • Examples where you identified key customer purchase, adoption and churn triggers and translated those into coordinated efforts across product design, marketing and success/support to drive quantifiable improvements to generate organic revenue growth.
• This is not an entry level product role, and we’ll want you to show us how you’ve matured your approach to product by sharing your stories (and perhaps scars!) with particular emphasis on the following:
  • You can readily share examples of lessons learned as you sought to create a high performing product/development culture with a strong orientation toward customer success.
  • You have influenced both teams and individuals who come from a “founder” point of view and have earned their confidence.
  • You have been on the front lines with customers including large enterprises and have built their trust and confidence.
  • You are able to operate and configure product planning and development planning tools such as Aha! and Jira to help our teams work effectively.
• You have a track record for using data to inform your decisions, being decisive and moving quickly even in the face of incomplete information. You can adapt and evolve your thinking when new information comes to light while still maintaining momentum across the team.
• You can share examples of where you’ve used data to frame highly consequential decisions.
• Because we’re also scrappy be prepared to share how you have personally gathered, organized and transformed data to support results analysis, strategy and planning efforts.
• Vehlo has a mostly remote workforce and successful Veeps have a self-starting, results-driven and people-first mindset. We’ll want candidates to share prior examples of assimilating into and leading geographically distant, multi-disciplinary teams across multiple time zones.
• We also believe in interpersonal connection. Candidates must be willing to travel to meet customers, attend industry conferences and internal meetings, with travel not to exceed 10% on average across any given year.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.