Drug and Alcohol Aftercare Coordinator

Malvern Treatment Centers is currently seeking a full time Aftercare Coordinator to work at our Malvern Treatment Center facility in Philadelphia. The location of our Malvern Treatment Centers - Philadelphia is 3905 W. Ford Road Philadelphia, PA 19131 as we have recently relocated from South Philadelphia. 

The Aftercare Coordinator position is a full time, 40 hours/week position working Monday - Friday. This role serves as an integral member of the clinical services department. This position offers a competitive salary as well as the option to enroll in Malvern's benefit offerings.

Position Summary: Assists patients at Malvern inpatient sites with making a commitment to a full treatment episode, including inpatient, PHP, IOP and GOP. Promotes facilitation with Malvern’s 90-Day Model of Care. Maps out aftercare and assists clinical staff with reducing AMA discharges. Assists patients at all levels of care within Malvern with helping them navigate the financial aspects and certification of their healthcare.

Summary of Essential Position Functions:

• Provides patients access to multi-level teamwork approach to care.

• Quickly responds to priorities established by the Clinical Team, in the day-to-day practice of the position.

• Conducts weekly group on the Malvern Model of Care.

• Collaborates with clinical team in making appropriate referrals for continued treatment. Primarily, but not exclusively, coordinating aftercare plans presented by clinical team that include extended treatment, sober living, Medical Assistance cases, and outpatient providers not under the Malvern Institute umbrella.

• Helps patients by providing information, services, and assistance, and participates actively in helping staff to ensure patient safety.

• Maintains a safe, neat and clean environment to facilitate patient safety.

• Conducts interviews with patients and their families, upon request, to facilitate patient stays. Helps patients and their families to navigate the financial aspects of their stays, including leaves of absence as outlined by their employer; COBRA, when appropriate; and the Family Medical Leave Act. Serves as a liaison with union officials, as appropriate to patient stays.

• Ensures all interactions with patients, their families, their employers and their referral sources that the appropriate standards of confidentiality and release of information are strictly observed and documented.

• In some cases, provides direction and support to patients in signing up for Medical Assistance, as appropriate, and ensuring successful interaction between the patient and the Welfare Office.

• Researches and provides information to patients concerning their eligibility for services such as those provided through the Pennsylvania Office on Vocational Rehabilitation, the Veterans Administration, Medicare and, as appropriate, unions.

• Meets with patients and/or families to explain in detail the continuing care process.

• Communicates and addresses financial questions related to other levels of care with Malvern’s continuum of care.

• Helps to maintain a resource directory and serves as a resource for counselors and supervisors in completing aftercare requirements.

• In all interactions, emphasizes the Malvern 90-Day Model of Care in support of the clinical operation.

• Documents patient and collateral interactions in the electronic medical record.

• Performs other duties as assigned.

Benefits

This position is a full time, benefit eligible position. Benefits offered include, but not limited to:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• 401K plan with company match

Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must possess an understanding of and commitment to the Malvern Model of Care. Strong writing and verbal skills are important. Must be able to work independently and be able to engage patients in committing to the Malvern Model of Care, while at the same time demonstrating strong boundaries. Must be willing to accept direction.

Education and/or Experience: Experience in all aspects of detox and residential care and insurance. Associate’s degree preferred. Three to five years’ experience in a similar setting. Will consider combination of applicable education and experience.

*Malvern Treatment Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*