Scope of Position
The Massage Therapist is responsible for performing professional massage therapy and body treatments to guests and members. He/she will remain current with industry standards and trends. The Massage Therapist also provides luxury quality attention and service to guests and members.
Position Requirements:
- Professional demeanour appropriate for a luxury environment.
- Graduate from an accredited school of massage with a massage license. Minimum 2200-hour course preferred.
- Safety Oriented First Aid.
- CPR Basic Rescuer.
- Minimum 2 years practical experience preferred.
Responsibilities
- Perform all 60, 90 and 120-minute massage and body treatments, as certified/trained to do so.
- Ensure individualized guest service through acknowledging and responding to needs and expectation.
- Review of information in Spa Soft, including guest notes prior to each treatment.
- Review of medical history/waiver.
- Maintain clean and neat work environment; ensuring equipment for body treatments and personal equipment is in safe working order.
- Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area.
- Interact and answer all facility-related questions for members and guests in a courteous manner.
- Promote spa services to members and hotel guests.
- Maintain current professional Florida State licenses.
- Remain well versed in all aspects of the Spa operation. Be knowledgeable of telephone etiquette, guest relations, Spa Services and Retail sales.
- Adhere to Standard Operating Procedures as well as safety practices.
- Attend departmental meeting as scheduled.
- Participate in training for all pertinent facility operations.
- Perform any other reasonable duties as required by management.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Physical Requirements
- Must be able to work in a fast-paced environment, must be physically fit to lift, pull, and push items up to 50 pounds.
- Must be able to stand, walk, sit for extended periods.
- Must be able to bend, stoop, crouch.
- Must use hands to reach, grasp, handle, pull and push.
- Eye/hand coordination and manual dexterity.
- Must be able to hear, talk, smell.
- Use and exposure to chemicals, fumes, and odors.
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
