Scope of Position
Manages the daily kitchen utility operations and works directly to support the houseman and culinary team. Areas of responsibilities include dish room operations, back dock cleaning and maintenance, banquet plating, food running, and the banquet setup team. Supervises kitchen, and banquet set-up teams as well and actively engages in cooking e.g., dishwasher, kitchen helpers, etc.) Strives to continually improve guest and associate satisfaction while maintaining the operating budget.
Position Requirements:
- Professional demeanor appropriate for a luxury environment.
- Minimum 2-3 years experience in a management/supervisory setup role in a large luxury hotel or convention center.
- Knowledge of basic computer hardware and software. Microsoft Office.
- Knowledge of CI/TY is a plus.
- Thorough knowledge of service standards, procedures, and all matters relative to the set-up requirements of an extensive, luxury banquet operation.
- Ability to safely move and set up banquet tables, chairs, and equipment.
- Ability to look ahead and forecast needs for upcoming groups.
- Ability to teach and train new practices and set-up techniques.
- Must be able to handle a multitude of tasks in an ever-changing environment.
- Must possess outstanding guest service skills, professional presentation, and sophisticated communication skills.
Responsibilities
- Welcomes and assists guests’ according to JW Marriott Miami Turnberry Resort & Spa standards.
- Remains observant and responds to guests as they pass the conference center.
- Review staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Attend pre-conference and BEO meetings as needed.
- Process monthly FOH and BOH equipment inventory.
- Knowledge of all meeting room sizes and capacities.
- Perform daily walk-throughs of the event spaces to ensure the accuracy of banquet room set-up, refreshes, turns, and teardowns are in full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards.
- Forecast equipment for upcoming groups to ensure proper pars.
- Being available for site inspections with clients.
- Recruit, interview, and hire Associates; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train.
- Ensure Associates receive ongoing training to understand liquor control policies and procedures and guest expectations.
- Ensure all daily rehearsal meetings are conducted.
- Perform any other reasonable duties as required by management.
- Assists with Banquet setup attendants and supervisors, event concierge team. Monitor the Banquet staff and ensure all tasks are being completed.
- Work with the culinary team to ensure compliance with food handling and sanitation standards.
Education:
- High school diploma or GED; 2 years' experience in event management, food and beverage, or related professional area.
OR
- Bachelor’s degree or combination of four years’ relevant education and experience preferred.
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit to lift, pull, and push items up to 100 pounds.
- Must be able to stand, walk, and sit for extended periods.
- Must be able to bend, stoop, crouch.
- Must use hands to reach, grasp, handle, pull, and push.
- Use and exposure to chemicals, fumes, and odors.
- Ability to work outside and tolerate varying conditions of noise level, temperature, illumination, and air quality.
