Manager of Application Services - Yardi

Manager of Application Services – Yardi

Locations: Charlotte, NC

Type: Full Time

WHAT YOU'LL BE DOING| THE ROLE

As our Manager of Application Services, you will manage the day-to-day functionality of our Yardi systems, ensuring smooth operations, user access, and reliable integrations. In addition to administration and support, this role plays a key part in coordinating cross-platform projects and technology upgrades. You will work closely with leadership and vendors to implement new tools, optimize workflows, and support company-wide systems integration.
 

System Administration & Support

• Serve as the lead administrator for Yardi and other applications integrated with Yardi.
• Manage a team of two Yardi help desk professionals supporting Property Management, Property and Corporate Accounting, Development, Compliance and Finance operations within the organization.
• Manage user accounts, roles, and system permissions.
• Troubleshoot system issues, maintain detailed documentation of configurations and workflows.

Technology Projects & Integrations

• Lead and coordinate the implementation of technology solutions across the portfolio.
• Support current integrations with Keyline Reporting, Conservice, Concur, and HappyCo.
• Partner with vendors and internal stakeholders on implementation of additional Yardi functionality including Construction Manager, Purchase Orders, Advanced Budgeting and Investment Management along with third-party solutions for Treasury Management and Investor Reporting.
• Develop project plans, track milestones and ensure successful data flow and user adoption.
• Provide regular updates to leadership and assist with vendor communications.

Training & User Support

• Deliver system training and onboarding for end-users across departments and manage user support to internal teams.
• Serve as primary liaison with Yardi support and other tech vendors to resolve issues and streamline operations.
• Assist in process improvements and workflow optimization across departments.

Reporting & Data

• Support financial and billing reporting within Yardi.
• Use SQL to troubleshoot data issues and improve reporting accuracy.
• Maintain and customize standard reports and build new ones based on business needs.
   

WHAT YOU'LL BE DOING| THE ROLE

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, or a related field.
• 5+ years of experience administering Yardi platforms in a property management or real estate setting.
• Deep knowledge of Yardi Voyager and its configuration capabilities.
• Proficiency with SQL and Yardi report writing tools.
• Experience with Yardi accounting modules, affordable housing compliance tools, purchase orders and construction manager.
• Familiarity with integrating multiple third-party platforms.
• Strong organizational and critical thinking skills.
• Clear communication skills with the ability to work cross-functionally.

Preferred Qualifications

• PMP or other project management credentials.
• Six Sigma certification.
• Experience with AI or machine learning tools in property technology.

WHAT’S IN IT FOR YOU| THE BENEFITS

• Comprehensive Benefits:
  • Health, dental, and vision insurance.
  • Short-term & long-term disability.
  • Life insurance & AD&D coverage.
  • Pet insurance.
  • PTO, Paid company holidays & floating holiday of choice.
  • Employee Assistance Plan for you and your family.