Case Manager - TDS Inland Empire

At Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION SUMMARY

Under the direct supervision of the Area Manager, the Case Manager assists with the oversight of program projects, initiatives, curricula, and activities for participants enrolled in program services. This position provides administrative and programmatic support to the Area Manager for the operations of programs and overall management and support of program staff. The Case Manager provides job-site-based support, supervision, and instruction to participants with intellectual and physical disabilities within the program, in addition to providing administrative, operational, and personnel support to the Area Manager. The Case Manager is also responsible for preparing and drafting reports in collaboration with the Area Manager, and serve as proxy as needed.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

Objectives of this Role

1. Serve as administrative and program support to overall program and operations
2. Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities
3. Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery
4. Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee must follow any other instructions and to perform any other duties as assigned by management.

Daily and Monthly Responsibilities

Programmatic Management and Support

1. Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely
2. Assist with budgetary, billing, and payroll support functions
3. Serve as backup to provide direct support to for participants in field and/or remotely as needed
4. Complete and prepare reports on staff and participants
5. Oversees the management of daily, weekly and monthly schedules for staff and participants
6. Oversee required data reporting and tracking of staff, participants, and programs
7. Assist Direct Support Professionals in the creation and delivery of functional curriculum for participant activities as needed
8. Collaborate with teams and committees as assigned
9. Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance)
10. Provide oversight and support for curriculum and program activities
11. Provide training and safety program coordination for staff
12. Work in collaboration with Area Manager in marketing efforts
13. Follow-up with staff deadlines for administrative responsibilities
14. Assist with new employee orientation and training at job sites and in community activities
15. Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support)
16. Act as liaison between DSPs and Area Manager

Data Collection and Reporting

1. Work closely with Area Manager to develop and complete required documentation and reports for service line.
2. Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans)
3. Manage the system of reporting data collected to all interested parties
4. Ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance

Minimum Qualifications

1. 90+ college units OR
2. Minimum of 4 years hands-on experience working with individuals with a wide range of intellectual & physical disabilities, including individuals with the most intensive support needs
3. Strong program development and personnel management skills
4. Ability to create and deliver creative, engaging, and educational lesson plans using best practices in developing program curricula as a guide
5. Ability to diffuse crisis situations and apply problem solving strategies
6. Strong organization and administrative skills
7. Detail-oriented, ability to multi-task and manage time well
8. Excellent interpersonal skills
9. Proficient in Microsoft Suite

Preferred Qualifications

1. Bachelors degree
2. Experience in community-based instruction in critical life needs areas
3. Experience in assisting individuals in the use of adaptive devices and communication aids
4. Supervisory and management experience
5. Strong knowledge and use of electronic database management systems
6. Strong writing skills
7. CPR/First Aid Certification

Employment Requirements

1. Acceptable driving record
2. Ability to travel within and throughout the region where services are provided
3. Ability to travel in and throughout the state as needed to attend meetings
4. Successful completion of background check

PHYSICAL DEMANDS & WORK ENVIRONMENT

This position requires the employee to regularly stand, walk, sit, talk and hear. (S)he must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.

Per the state of California guidelines, all new hires will be required to provide proof of COVID-19 vaccination at time of hire.