Case Manager - CE San Jose

At Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION PURPOSE

he Case Manager provides administrative and programmatic support to the Area Manager for the operations of programs, client management and support of program staff. The Case Manager provides job-site-based support, coaching and work direction, and instruction to clients with intellectual and/or developmental disabilities (IDD) within the program.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee must follow any other instructions and to perform any other duties as assigned by management.

• Serve as a coach to program staff and provide work direction to ensure completion of daily report entries with adequate detail of client engagement.
• Act as liaison between DSPs and Area Manager to support the planning, coordination, and delivery of program service, initiatives, program design, and activities for clients in-person and remotely.
• Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, program design, and activities for clients in-person and remotely.
• Assist the Area Manager with budgetary and billing support functions.
• Coach DSPs in how to create and deliver functional curriculum for client activities as requested.
• Provide feedback to the Area Manager to support staff performance management.
• Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance).
• Complete and/or ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance.
• Hold staff accountable to deadlines for administrative responsibilities.
• Assist with the management of daily programming schedules of staff and clients to ensure compliance, quality, and efficiency of service delivery.
• Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans).
• Manage the system of reporting data collected to all interested parties.
• Monitor the delivery of daily program support, supervision, and instruction to clients.
• On occasion serve as backup to provide direct support to for clients in field and/or remotely.
• Provide training and safety program coordination for staff liaison between DSP’s and regions safety coordinator to assist with training and safety for staff.
• Participate in the training and/or support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support).
• Additional duties as assigned.

Education

• High school diploma or equivalent.
• Bachelor’s degree (preferred).
• 90+ college units (preferred).

Experience

• Minimum 4 years of direct, hands-on experience supporting individuals with a wide range of intellectual and/or physical disabilities and medical needs (may have less experience with college units).
• Experience in community-based instruction in critical life needs areas (preferred).
• Experience in assisting individuals in the use of adaptive devices and communication aids (preferred).
• Supervisory and management experience (preferred).
• Must have and maintain valid drivers’ license, valid auto insurance, acceptable driving record, and ability to travel within and throughout region where services are provided.
• Must complete and pass background check.

PHYSICAL DEMANDS & WORK ENVIRONMENT

This position requires the employee to regularly stand, walk, sit, talk and hear. They must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 15lbs.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be working in community environments, employment sites and office environments.

The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.