Student Accounts Manager

Mission: To assist Christian parents by helping equip students to embrace biblical truth, strive for academic excellence, and model Christ-like leadership to influence their homes, churches and communities for Christ.

Employee Profile:

Spiritually, the employee shall possess characteristics that reflect:

• Acceptance without reservation of the PCA doctrinal beliefs
• A strong clear Christian testimony
• A mature, godly spirit
• A person of faith and prayer

Personally, the employee’s life shall reflect:

• A lifestyle of biblical integrity
• A spirit of dedication, commitment, flexibility, and responsiveness
• The ability to listen and respond to counsel
• High level of respect for, and courtesy of fellow employees and volunteers

Overview:

Responsible for assisting PCA parents by managing student accounts, including tuition and fees billing, payment processing, and disbursement of granted financial aid.

Duties and Responsibilities:

• Manage student accounts and process tuition payments
• Administer financial aid disbursements to student accounts appropriately
• Coordinate with PCA Admissions and Registrar to on-board new students/families to ensure all required steps are completed and contracts processed timely
• Monitor collection activity and investigate delinquent accounts
• Process refunds, manage payment plans and communicate with families about financial impacts and deadlines for student accounts
• Reconcile general ledger accounts with student accounts to generate reports, such as monthly A/R aging schedules
• Maintain accurate records and adhere to school policies
• Provide daily oversight and directives to the Student Billing team
• Review reports/reconciliation/account changes prepared by the Student Billing team
• Demonstrate full understanding and ownership over assigned duties
• Identify existing and potential issues within assigned responsibilities and offer solutions
• Partners with the Tuition Assistance Committee to ensure the accuracy of student accounts. 
• Maintain a high level of confidentiality when handling sensitive information, records, and communications related to student billing accounts, tuition assistance, and collections.
• Process withdrawal calculations and assessments.
• Approach financial collections with a ministry-focused mindset, seeking to partner with families in a respectful and compassionate manner while upholding the school’s financial responsibilities.
• Other duties as assigned

Qualifications/Skills:

• Growing relationship with Jesus Christ as Lord and Savior as an active member of a Bible believing and preaching church
• Four Year College degree required, preferably in accounting, business or finance
• Four years plus of experience in collections or accounting/business operations
• Operates under universal organization competencies, such as confidentiality, integrity, servanthood, innovation, and stewardship
• Ability to see and operate based on greater organizational vision with minimal supervision
• Proficiency in Microsoft Office Suite; primarily Microsoft Excel
• Strong communication and interpersonal skills; especially in stressful situations
• Excellent planning and organizational skills
• Data analysis skill
• Familiarity or experience with Blackbaud or FACTS student billing software is a plus
• Ability to work Monday – Friday from a desk with a computer screen for extended periods of time, occasionally perform physical activities that require moving one’s whole body, such as walking, stooping, pushing/pulling a cart and lifting up to 10 pounds without assistance.