LMS Specialist

The Learning Management System (LMS) Specialist will be responsible for assisting the Director in overseeing the day-to-day operation of the learning/training software.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Build and implement training/competencies/checklists for each department/unit within the organization.
• Upload, organize, and maintain learning content, including courses, videos, and documents.
• Oversee proper assignments in the LMS.
• Maintain team member competency files.
• Provide educational software support to team members and leaders.
• Monitor system performance, troubleshoot issues, and liaise with information technology and human resources support when needed.
• Test new course content and troubleshoot issues.
• Generate and analyze reports on user activity, course completion, and compliance.
• Provide Director with insights and recommendations to improve learning outcomes and system utilization.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Must adhere to safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills including the ability to send/receive/email, navigate information technology associated with the position. Excellent written, verbal, and interpersonal communication skills with the ability to support LMS users at all levels. Strong analytical, troubleshooting, and problem-solving abilities. Detail-oriented with a focus on delivering high-quality results. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Education and/or Experience:  High school diploma or equivalent. Health care experience required. Previous LMS-related work experience preferred. Advanced typing and computer skill including Microsoft Word, Excel, Google Docs, and web search engines is required. Knowledge of current learning/training platforms is required. Ability to read/understand required file specs and knowledge of LMS integrations, input data structures, file imports, and interfacing a plus. Ability to properly input and update IT tickets in helpdesk ticketing system.

Certifications, Licenses, Registrations:  For those positions requiring travel, a current valid driver’s license and automobile liability insurance must be maintained.

Non Safety-Sensitive Position

As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.