Clinical Program Supervisor

Reports to: Director of Business Development 

FLSA Status: Exempt 

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network collaborates together to create opportunities for older Ohioans to receive needed home and community services and support; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate professionals looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…

• A generous six-week PTO program and thirteen paid holidays
• An investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Medical, Dental, Vision Benefits and so much more…

Position Overview:

This position is responsible for both managing a caseload (50% of the role) and leading a small team (50% of the role). The Supervisor ensures smooth transitions of care, enhances well-being, and fosters independence for members. In addition to their clinical responsibilities, the Supervisor provides leadership, strategic direction, and support to the team, ensuring that all program goals are met efficiently and with high-quality standards.

Responsibilities:

• Supervise and support the assigned programs by offering leadership, mentorship, and opportunities for professional growth to boost staff performance and job satisfaction.
• Ensure smooth implementation of care transition processes by fostering collaboration between members, healthcare providers, and the agency, while maintaining excellent service standards.
• Monitor program activities to ensure adherence to agency policies, contract regulations, and professional standards. Implement initiatives to improve service quality.
• Promote effective communication among team members and stakeholders to ensure continuous and consistent care delivery, while addressing and resolving any issues related to member care and service coordination.
• Ensure accurate data entry and upkeep of member records, including admissions, discharges, and transitions, while safeguarding data integrity and security.
• Efficiently manage resources to optimize their use, meeting departmental objectives and supporting staff requirements.
• Conduct training sessions and participate in educational opportunities to stay informed on industry trends and best practices in care transition management.
• Conduct home visits and telephonic interventions as needed to fulfill program and individual quotas.
• Provide backup for staff and assist with handling workload as necessary.
• Perform chart audits and offer regular feedback to staff.
• Perform additional duties as assigned.

Qualifications:

• An active Registered Nurse (RN) or Licensed Social Worked (LSW) in the state of Ohio.
• RN is preferred
• A minimum of 3 years of proven experience in a managerial or supervisory role within a clinical or healthcare environment preferred.
• Deep knowledge of healthcare regulations, compliance standards, and quality assurance practices.
• Exceptional leadership, communication, and interpersonal skills.
• Competency in data analysis, problem-solving, and decision-making.
• The ability to multitask, set priorities, and effectively manage time in a fast-paced setting.
• Able to travel to five county territory (Medina, Geauga, Lake, Lorain, and Cuyahoga)

If you are interested in joining a dynamic team of professionals, please submit your resume and a cover letter. We look forward to speaking with you. 

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.