Family to Family Case Manager

Location: Columbus, Ohio
Status: Full-Time
Department: Family Services

About Us:

Founded in 1919, St. Stephen’s Community House has the mission of “Strengthening Families and Empowering Our Community.” For more than a century, we’ve provided life-changing resources that help individuals and families across Central Ohio become stable, connected, and self-sufficient.

Through our Family to Family program, we serve families across the Northside, Far East, and Southside of Columbus, widening our reach to ensure more individuals in need have access to trusted, community-based support.

We’re hiring a Family to Family Case Manager to support families facing challenging circumstances—empowering them to build resilience, navigate complex systems, and thrive.

Position Summary:

The Family to Family Case Manager plays a vital role in strengthening families and fostering community resilience. This position provides intensive, strength-based case management and advocacy to families referred to by Franklin County Children’s Services. Through in-home visits, group facilitation, and collaborative goal setting, the Case Manager helps families identify and overcome barriers, connect with community resources, and build natural support systems.

What You’ll Do:

• Collaborate with families to develop individualized Family Service Plans that address needs, goals, and barriers to stability
• Conduct in-home visits, facilitate group sessions, and provide support through enrollment
• Encourage the development of personal support systems through family, friends, and community to foster long-term independence
• Partner with Franklin County Children’s Services (FCCS) and attend family team meetings, case reviews, and collaborate with other providers
• Maintain detailed, timely case documentation in compliance with agency and grant requirements
• Provide occasional transportation or accompaniment to families in support of their case plan
• Report and document any indication that a child is at risk, in alignment with your role as a mandated reporter and agency policy
• Prepare professional documentation and testimony for court hearings, if subpoenaed

Who You Are:

• A compassionate, trauma-informed relationship-builder who meets families where they are
• Organized and reliable, with strong time management and multitasking skills
• Skilled in communication, conflict resolution, and navigating tough conversations with honesty and professionalism
• Experienced with at-risk populations facing challenges like homelessness, truancy, or custody issues
• Able to handle pushback, keep clients engaged, and work toward shared goals of stability and self-sufficiency
• Grounded in integrity, accountability, and a commitment to empowering families

Minimum Qualifications:

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, or related field (LSW preferred)
• At least 2 years of case management experience with at-risk families
• Strong interpersonal, documentation, and problem-solving skills
• Commitment to ethical standards, confidentiality, and agency policies (including HIPAA and mandated reporting)
• Valid Ohio driver’s license and vehicle insurance, reliable vehicle, and a clean driving record
• Flexibility to work non-traditional hours, including occasional evenings or weekends

Work Environment:

• This is a community-based, in-person role based in Columbus, Ohio
• Travel to homes, schools, and partner agencies within the Greater Columbus area as needed
• Evening hours will be needed on occasion to best serve families

What We Offer:

• A mission-driven, uplifting work culture rooted in empathy, equity, and impact
• A supportive team environment with regular training, supervision, and opportunities for reflection
• Mileage reimbursement for required travel
• Opportunities for career advancement and leadership development
• A comprehensive benefits package, including:

      - Multiple affordable health insurance options

      - Dental, vision, life, and disability insurance

      - 401(k) with employer match after 6 months of full-time employment

      - Generous paid time off—up to 29 days annually, plus holidays

      - Professional development reimbursement

      - Onboarding support with shadowing and training to set you up for success

Disclaimer:

The information contained within this job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer:

St. Stephen’s Community House is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for all team members, clients, and community partners.