Lead Cashier and Gift Ship Admissions Zoo

Duties: Under the supervision of the Gift Shop Manager, the Lead Cashier & Gift Shop Admissions Staff are responsible for the following:

• Train new cashiers on proper protocol and procedures.
• Be the guest services and entry point for guest questions and concerns in the absence of the gift shop manager.
• Interact with guests and call other managers for assistance as needed.
• Sell admissions accurately and efficiently. Actively solicit membership sales and all other appropriate tickets/offers.
• Sell all souvenir or concession items accurately and efficiently.
• Receive and tag merchandise.
• Stock gift shop shelves.
• Keep all gift shop areas and work spaces clean and "visitor friendly".       
• Attend to all customer needs in a prompt & courteous manner.
• Answer phone calls; relaying any necessary messages to staff.
• Record group reservations and coordinate tours, parties and rentals with the Educational Department.
• Check messages and work schedule at start of shift.
• Open registers and prepare assigned area before public arrives. 
• Close out registers and other devices at the end of the business day and transfer money and appropriate paperwork to supervisor. 
• Clean assigned areas at end of business day to standards.
• Assist in preparation of deposits and associated record keeping.
• Inventory gift shop stock on a regular basis and make reports.
• Check supplies of all Zoo forms and publications (donation, membership, Adopt-an-Animal, Zoo brochures) and replenish displays as necessary.
• Wear proper designated uniform.
• Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District’s safety program.
• Perform other duties as assigned.

Essential Functions: The work requires some physical exertion in handling supplies, equipment and materials.  Prolonged standing, bending and stooping, and ability to lift and carry up to 25 pounds is required on a periodic basis.  The programmed activities involve everyday risk, which require normal safety precautions typical of the recreation industry.

Education: A high school diploma or equivalent.

Experience: Experience working with computers and handling money.  Experience in retail and/or customer service preferred.

Knowledge and Ability:

• Ability to accurately handle money. 
• Ability to quickly solve problems.
• Ability to lead other cashiers and retail clerks during busy times.
• Ability to manage the gift shop and entry cashiers when the Gift Shop Manager is off.
• Aptitude for on-the-job training and ability to follow both written and oral instructions. 
• Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.
• Personal: Must be dependable and have good customer service skills.

Perks:

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.  

All qualified individuals are encouraged to apply.  

AN EQUAL OPPORTUNITY EMPLOYER.