- Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
- Prepares various audit worksheets as well as the Daily Flash Reports.
- Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
- Logs guest complaints into the Front Desk Communication or Log Book.
- Register guests into the hotel and checks guests out of the hotel.
- Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Handles confidential information, including guest records, with a high degree of integrity.
- Makes daily deposits (as applicable).
- Verifies room charges and rates; verifies register has appropriate starting cash.
- Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
- Submits reports to the corporate office as appropriate.
- Monitors room availability.
- Blocks rooms and handles guest requests.
- Performs and documents security walks on a regular basis.
- Has a thorough knowledge of emergency procedures and the implementation of procedures.
- Prepares continental breakfast on time; replenishes breakfast items as needed.
- Performs duties of a Guest Service Agent, including laundry functions as directed.
- May be required to make management decisions in the managers absence.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
- Opportunities for advancement and career growth
- Warm and supportive work environment
- Competitive Wages
- Medical, Dental and Vision Insurance
- Flex Spending Account
- Voluntary Life Insurance
- Short Term and Long Term Disability
- 401(k) retirement plan with Employer Match
- Paid Time off Programs
- Holiday Pay
- Jury Duty Leave and Bereavement Leave
