Develop short and long term financial and operational plans for the hotel which support overall company objectives. Prepares the annual hotel budget.
Monitors hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Works with the Director of Sales, if needed can perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts, and coordinating sales promotions.
Orders supplies and equipment as needed and in accordance with company procedures.
Ensures staff received proper training for each position, including safety training and standard operating procedures.
Inspects guests rooms, public access areas, and outside grounds for cleanliness and appearance
Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
Ensure bank deposits are made daily, including weekends and holidays.
Promotes the hotels policies and philosophies to employees and guests through direct and indirect interaction.
Allocate funds, authorize expenditures, and assist Area Director in budget planning
Produce monthly financial reports and knows at all times where the hotel stands against budget.
Plans, implements and manages annual capital improvement projects with prior approval from VP of Operations or EVP of Operations.
Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Stay in compliance with all established Texas Western Hospitality to maintain functional and effective computer systems and hardware.
Provide a professional image at all times through appearance and dress.
Follow company policies and procedures and is able to effectively communicate them to subordinates.
Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.
Available 24/7 with reliable transportation.
