Engagement Center Manager - RPI, New York

ESSENTIAL FUNCTIONS

POSITION SUMMARY

The Engagement Center Manager oversees digital and traditional outreach to alumni, parents and friends of a college or university; hiring and leading Engagement Ambassadors and leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

• Creating a strong engagement culture by hiring, leading and developing a team of Engagement Ambassadors and Supervisors
• Deliver a strong client experience by engaging daily with our client and RNL team
• Leverage Insights to develop and execute a daily strategy for constituent outreach
• Monitor and adjust tactics to achieve client goals, both short and long-term
• Engagement Center Managers work within the areas of Fundraising or Enrollment. Additionally, there are two assignment options to permanently relocate to manage one program or to consistently travel managing multiple programs.
• Maintain positive relationships with clients, subordinates, and senior management
• Management of Engagement Center student staff (Engagement Ambassadors)
• Coordinate program specific support team efforts
• Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.
• Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors
• Design and implement techniques to provide encouraging staff motivation & retention
• Data analysis and project reporting, including forecasting and projections
• Setting, meeting, and exceeding goals, tracking progress and statistical trending
• Site specific Human Resources (including new hire training, onboarding documentation, payroll/ hours entry and submissions, disciplinary action forms etc.).
• Actively monitoring site specific budge

Required:

• Bachelor's degree or greater
• Experience leading or managing in a non-profit fundraising environment; higher education fundraising preferred.
• Strong supervisory and leadership ability demonstrated in past work experience
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff
• Excellent spoken and written communication skills
• Ability to create and execute a recruitment / staffing plan to fill and maintain the Engagement Representative role, including using online and print media as well as in-person job events and fairs.
• Multi-task oriented, with capabilities to effectively execute multiple managerial duties simultaneously
• Must be able to analyze statistics and offer insight into statistical trending of program/project; a comfort with mathematics is needed
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
• Ability to thrive in a remote environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday Thursday, 12:30 pm to 9:30 pm)
• Ability and willingness to complete a new hire training program that requires travel (anticipated at 4-8 weeks).
• Valid US drivers license, exceptions may be considered for relocation opportunities with accessible, reliable public or private transportation.
• Ability and willingness to work remote if needed, leading a Remote Engagement Center and staff
• Ability and willingness to travel if assigned a traveling role. Travel assignments will require temporary or continual travel that requires consistent overnight accommodations.
• Must be able to work in an environment where the noise level is moderate
• This job operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds)

Preferred:

• Experience utilizing RNL Engage or CAMPUSCALL
• Experience working with Mongoose Cadence texting platform
• Experience working with ThankView
• Engagement or Calling Center and/or Annual Fund management experience
• Management experience working in a higher education fundraising environment

We consider a wide range of factors when determining compensation including relevant experience, education, skills, and location. The annual salary range for this role is: $62,500- $66,000.  Additionally, we offer a competitive benefits package that includes paid time off, comprehensive health insurance, and a 401(k) retirement plan.

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.