We are seeking a dynamic and experienced Pre-Opening General Maanger to lead the successful launch and operational setup of our new Springhill Suites by Marriott - Surprise. This role is critical in shaping the hotel's identity, building a high-performing team, and ensuring all pre-opening activities are executed on time and within budget. The ideal candidate will have a proven track record in hotel openings, strong leadership skills, and a passion for hospitality excellence.
Key Responsibilities:
Pre-Opening Phase:
- Collaborate with ownership and corporate teams to develop and execute the pre-opening plan.
- Oversee construction progress, FF&E installation, and ensure complinace with brand standards.
- Recruit, hire, and train department heads and staff.
- Establish operational policies, SOP's, and service standards.
- Coordinate licensing, permits, and regulatory compliance.
- Develop and manage pre-opening budget and timelines.
- Lead marketing and sales initiatives to build brand awareness and drive bookings.
Operational Launch:
- Ensure readiness for soft and grand openings events.
- Monitor guest feedback and implement service improvements.
- Drive revenue generations and cost control strategies.
- Foster a culture of excellence, accountability, and continuos improvements.
- Represent the hotel in the community and build strategic partnershps.
Additional Responsibilities:
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales/marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Other duties as assigned.
Job Skills:
- Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication, presentation, organization, time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
- Ability to successfully interact with all levels of customers and hotel management.
Physical Requirements:
- Ability to speak and hear in English.
- Close and distance vision.
- Frequent sitting with some walking and standing.
- Frequently lifts/carries up to 10 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
