GENERAL MANAGER

Job Purpose:  To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits. 

Job Responsibilities:  

• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget. 
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action. 
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action. 
• Implement and maintain local and national sales/marketing programs. 
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations. 
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel. 
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests. 
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees. 
• Develop new programs which result in an increased level of guest satisfaction and operational excellence. 
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations. 
• Reward employees who meet or exceed guest expectations. 
• Other duties as assigned. 

Job Skills: 

• Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). 
• Ability to exercise excellent communication, presentation, organization, time management and listening skills. 
• Ability to use analytical skills for measuring business potential and value to the hotel. 
• Ability to successfully interact with all levels of customers and hotel management. 

Physical Requirements:     

• Ability to speak and hear in English.  
• Close and distance vision.  Frequent sitting with some walking and standing.  
• Frequently lifts/carries up to 10 lbs.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.   

Working Conditions: 

• Continually works in normal office conditions and in close proximity to others. 

Education: Bachelors degree in Hotel Management. 

Experience: Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience. 

Licenses/Certifications: Possess a valid driver’s license and be able to drive to customer appointments.