COMPLIMENTARY SERVICES COORDINATOR

Job Purpose:    To supervise and coordinate activities of the Coffee shop associates to provide fast and courteous service to patrons. 

Job Responsibilities:  

• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons. 
• Inspects Coffee shop for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. 
• May interview, hire, and discharge dining room personnel, train dining room employees, schedule work hours and keep time records of dining room workers. 
• May assist in planning menus, prepare beverages and expedite food orders. 
• May collect payment from customers and total receipts at end of shift to verify sales and clear. 
• Rewards associates who use their empowerment to meet or exceed guest expectations. 
• Creates the schedule for the coffee shop based on forecasted business and adjusts when necessary. 
• Order’s coffee shop supplies based on par levels and consumption in the outlet. 
• Other duties as assigned. 

Job Skills: 

• Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. 
• Perform a variety of activities, changing activities often and sometimes without notice. 

Physical Requirements:  

• Ability to speak and hear.  
• Close and distance vision.  
• Frequently lifts/carries up to 25 lbs.  
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. 

Education: High school diploma preferred

Experience: One year experience as cashier, two years’ experience as a server, and one year in direct sales or the retail trade; OR an equivalent combination of experience. 
Licenses/Certifications: Food Safety Certification