Job Purpose: To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.
Job Responsibilities:
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Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.
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Assist General Manager in development of the department’s annual budget. Monitor performance against plan.
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Enforce policies and procedures.
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Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
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Compile and report accurate status of guest rooms to front office.
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Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
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Maintain standard procedures for security of on-loan equipment.
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Maintain productivity and labor cost goals.
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Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
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Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
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Other duties as assigned.
Job Skills:
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Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
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Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.
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Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
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Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.
Management Activities:
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Interview, select and train associates
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Set and adjust associates’ rates of pay and hours of work
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Direct the work of associates
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Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in status
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Handle associate complaints
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Discipline associates
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Plan the work
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Determine the techniques to be used
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Apportion the work among associates
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Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
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Control the flow and distribution of materials or merchandise and supplies
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Provide for the safety and security of the employees or the property
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Plan and control the budget
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Monitor or implement legal compliance measures
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Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
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Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other associates are given particular weight.
Physical Requirements:
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Ability to speak and hear. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
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Additional physical & visual requirements
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Walk extended distances
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Lift/carry 6-25 lbs.
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Able to work overtime and irregular hours
Working Conditions:
