GENERAL MANAGER

Description

Great Hospitality doesn’t just happen, Dimension Hospitality believes that Great People, Make Great Hotels.

The Westin Crystal City Reagan Nation Airport’s General Manager role offers a chance to lead one of the top hotels in Arlington’s Crystal City and shepherd a vibrant team that is dedicated to delivering exceptional experiences.

For this role, we are seeking an experienced hospitality leader with a strong food & beverage background who will provide leadership to the team, manage operations while maintaining cost and quality standards, ensures superior service, and maximize profits.

Job Responsibilities include:

Leadership:

• Recruit, onboard, develop, set schedules, and manage associates to drive productivity & efficiency while maintaining a positive atmosphere
• Promote strong two-way communication across departmental lines to create a team environment amongst employees.
• Create & maintain employee recognition systems and strategies to rewards excellence, retain top talent, and foster career development.

Financial Oversight:

• Lead the preparation, development and implementation of the annual budget for a hotel with strong government travel demand, meeting space with F&B operations, and located in the DC Metro area.
• Experience developing short term and long term financial and operational plans to support the overall objectives of the annual budget & management.
• Ensure compliance with established company policies and procedures and local, state, and federal laws and regulations.

Experience & Operations:

• Continuously monitor the performance of the hotel through analysis of guest satisfaction systems and monthly financial reports.
• Develop new programs which result in an increased level of guest satisfaction and operational excellence or initiate corrective actions for nonperformance.
• Drive operational excellence through process improvement, proactive planning, and service recovery initiatives.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
• Other duties as assigned.                                                                                                                 Sales & Strategy:
• Experience with implementing and maintain local and national sales/marketing/revenue commercial programs.
• Develop sales action plans and evaluate local & national trends to create strategies that will enhance revenues.
• Represent the hotel within the Arlington and hospitality communities.

General Skill Requirements:

• Computer skills to create, edit and review word documents, spreadsheet, and familiarity with Marriott specific property Management System(s).
• Ability to exercise excellent communication, presentation, organization, time management and listening skills.
• Ability to use analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 20 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Additional physical & visual requirements, ability to walk extended distances, and able to work overtime and irregular hours.
• Working conditions include working in normal office conditions and in close proximity to others.

Qualifications

Education - Bachelor’s degree in Hotel Management and/or equivalent experience.

Experience - Minimum 2 years of experience as an AGM and/or 3 years hotel operations experience in a supervisory capacity with a strong F&B background. 2 years of experience in direct sales or retail trade; OR an equivalent combination of education and experience.

Licenses/Certifications - Possess a valid driver’s license and be able to drive to customer appointments.

Why the Westin Crystal City & Dimension Hospitality:

Join one of the top business and leisure hotels in the Crystal City market that also serves Reagan National travelers to lead a dynamic team at our 220-room hotel. Enjoy a fast-paced environment with over 15,000 square feet of meeting space and help lead a sales team that serves the DC market.

Dimension Hospitality offers above property support and training from one of the top management companies in the hospitality industry. From our Louisiana roots to our national presence, we believe that our employees help to make the Dimension Difference in our winning formula.