Job Purpose: To supervise and coordinate activities of the Coffee shop associates to provide fast and courteous service to patrons.
Job Responsibilities:
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
- Inspects Coffee shop for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- May interview, hire, and discharge dining room personnel, train dining room employees, schedule work hours and keep time records of dining room workers.
- May assist in planning menus, prepare beverages and expedite food orders.
- May collect payment from customers and total receipts at end of shift to verify sales and clear.
- Rewards associates who use their empowerment to meet or exceed guest expectations.
- Creates the schedule for the coffee shop based on forecasted business and adjusts when necessary.
- Order’s coffee shop supplies based on par levels and consumption in the outlet.
- Other duties as assigned.
Job Skills:
- Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
- Perform a variety of activities, changing activities often and sometimes without notice.
Physical Requirements:
- Ability to speak and hear.
- Close and distance vision.
- Frequently lifts/carries up to 25 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
