Job Purpose: To manage the F&B Outlets (Restaurant, Bar, Room Service, Made Market and Seasonal Pool Bar) operations, maintaining established cost and quality standards so as to ensure superior service and maximize profits.
Job Responsibilities:
- Develop short term and long term financial and operational plans for all Food and Beverage outlets which support the overall objectives of the company.
- Prepare the annual budget.
- Monitor the performance of the Food & Beverage outlets through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain sales/marketing programs.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
- Maintain a security function which protects both the assets of the restaurant and the personal safety of employees and customers.
- Implement and maintain effective two-way communication systems which reach all employees.
- Develop new programs which result in an increased level of customer satisfaction and operational excellence.
- Other duties as assigned.
Job Skills:
- Read and interpret business records and statistical reports,and make business decisions based on production reports and similar facts, as well as experience and opinion.
- Use mathematical skills to interpret financial information and prepare budgets.
- Analyze and interpret policies established by administrators.
- Change activity frequently and cope with interruptions.
Physical Requirements:
- Ability to speak and hear in English.
- Close and distance vision.
- Frequently lifts/carries up to 25 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
