CLINICAL ADMINISTRATIVE ASSISTANT

*Required shift: (3) 12 hour shifts with alternating weekends & rotating holidays

Job Summary:
To ensure the daily communication to the team and complete clinical administrative duties for the organization of the interdisciplinary team.

Job Duties:

• Answers and routes outside and incoming telephone calls.
• Coordinates communication among team members and provides information or relays messages to patients and team members.
• Coordinates and schedules clinician’s visits as needed.
• Monitors unassigned, missed and declined visits for rescheduling.
• Prepares reports for the utilization of agency as requested
• Completes workflow in the electronic medical record as assigned.
• Updates patient’s current location and demographic information in electronic medical record (EMR).
• Updates web access status in the EMR with the change of patient’s location
• Prepares, sends and distributes faxes.
• Scans documentation for patient’s health information record.
• Checks par levels, maintains stock and orders Medical Supplies.
• Types, revises, and combines material, such as correspondence, reports, records, forms, minutes of meetings, technical material, numerical data, and tabular information.
• Back-up for front desk staff for lunch, breaks and time off.
• Maintain daily HHG census (HHG CAA only).
• Coordinates admissions to HHG and bed availability (HHG CAA only).
• Welcomes on-site visitors to HHG, determines nature of business, and announces visitors to appropriate personnel and per our HIPAA policies (HHG CAA only).
• Conducts HHG tours of the facility for families (if needed) (HHG CAA only).
• Collects and tabulates data as needed.
• Follows the Compliance and Ethics Program
• Other duties as assigned.

Core Values:
Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.
Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well being of our patients, their loved ones, and the communities we serve.
Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community. 
Celebration:
We believe in the importance of celebrating life and relationships.
Education: 
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Education and / or Experience:
Associate’s degree from four-year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience preferred. Medical office experience preferred.

Computer Skills:
Knowledge of basic typing skills, data entry and word processing software. Database software and general knowledge of e-mail is preferred.

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations: None.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Physical Demands:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, peripheral vision, and ability to adjust focus.

Work Environment:
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.) The noise level in the work environment is usually moderate.

Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer) 
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.