The Parking Ambassador Operations Supervisor at The Works - Upper Westside Atlanta located at Chattahoochee Ave is responsible for overseeing the daily operations of parking ambassador staff, ensuring consistent service delivery, adherence to policies, and a high standard of customer service. This role supports both frontline staff and management to maintain efficient and safe parking operations across assigned locations. If you’re someone who can tackle challenges with confidence, provide exceptional customer service, and motivate a team, we want to meet you!
Key Responsibilities:
- Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
- Ensure staff adhere to uniform standards, customer service protocols, and safety procedures.
- Conduct routine site inspections to monitor ambassador performance, parking lot conditions, and customer interactions.
- Respond to and resolve escalated customer complaints or service issues in a timely and professional manner.
- Assist with training, onboarding, and continuous development of parking ambassadors.
- Track attendance, manage daily logs and reports.
- Maintain compliance with AAA parking standards while fostering a positive parking experience for our guests.
- Enforce company parking policies and provide corrective action when necessary.
- Serve as a liaison between ambassadors and upper management, providing regular updates and feedback.
- Maintain accurate reports related to citations, incidents, equipment usage, and customer interactions.
- Ensure all staff follow safety guidelines and protocols, particularly in high-traffic or hazardous areas.
- Support special event coordination, traffic flow management, and contingency planning as needed.
