Supervisor of Customer Service Team Label Division

We are seeking a highly motivated Supervisor of our Customer Service Team with experience in the label and printing industry to lead our dedicated team at our Label Division in Sun Prairie, WI, location.

YOUR IMPACT

In this pivotal role, you will be responsible for ensuring the highest level of customer satisfaction by overseeing daily operations, coaching and developing your team, and implementing strategies to enhance our customer service processes. If you are a natural leader with a passion for service excellence and a strong understanding of manufacturing environments, we encourage you to apply.

WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE?

• Lead and Inspire: Supervise, mentor, and motivate a team of customer service representatives, fostering a positive and productive work environment.
• Ensure Excellence: Oversee daily customer service operations, ensuring prompt, accurate, and professional responses to inquiries, orders, and issue resolution.
• Problem Solve: Act as an escalation point for complex customer issues, demonstrating strong problem-solving skills and a commitment to positive outcomes.
• Optimize Processes: Identify and implement process improvements to enhance efficiency, customer satisfaction, and team performance.
• Train and Develop: Conduct regular coaching sessions, performance reviews, and training to develop your team's skills and product knowledge.
• Collaborate: Work closely with other departments, including sales, production, and shipping, to ensure seamless customer experiences.
• Maintain Knowledge: Stay up-to-date on product offerings, industry trends, and company policies to effectively support the team and customers.

HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK:

• Competitive compensation: Regular pay raises and a comprehensive benefits package including 401k with company match.
• Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting your first year to help you recharge and enjoy time with loved ones.
• Flexibility: We have multiple shifts available to meet your scheduling needs.
• Impactful Work: Make a tangible difference by building strong relationships and driving customer success.
• Stability: Family-owned company with over 117 years in operation.

• Experience: 3+ years of experience in a customer service supervisory or lead role, preferably within the Label industry, or a manufacturing or detailed custom product environment.
• Leadership: Proven ability to lead, motivate, and develop a team to achieve service excellence.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely both internally and externally.
• Customer Focus: A strong commitment to providing outstanding customer service and building lasting customer relationships.
• Problem-Solving: Excellent analytical and problem-solving skills, with a proactive approach to issue resolution.
• Organizational Skills: Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Technical Proficiency: Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Industry Knowledge (Plus): Familiarity with custom label manufacturing or printing processes is a significant advantage.