Adult Case Manager

JOB SUMMARY

Provides ongoing case management services and rehabilitation services for adults with mental illness. Coordinates and provides services. Must be able to make effective assessments and interventions in situations involving mental health services provided to individuals. Ability to network with community agencies, probation/parole, law enforcement, and other social service agencies to facilitate services for adults. Responsible for coordination, planning, and implementation of the recovery plan. Ability to communicate with adults and their families to promote collaboration when creating recovery plans. Must be a self-motivator, able to work independently and remain flexible to solve problems and crises. May train others. In-region travel is required as needed to provide services. Out of region travel may be required occasionally for trainings. Services may be provided at the office, in-home, or other community locations as needed to meet the needs of those served. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.

 DUTIES & ESSENTIAL JOB FUNCTIONS

Provides ongoing case management services and rehabilitation services for adults with mental illness to assigned caseload, and other individuals, as determined by Clinic Manager. Provision of clinical supervision and expertise to team members. Knowledge of adult issues in a rural setting. Demonstrates a positive role model to team members. Acts as a positive role model to those served and advocates on their and their families’ behalves. Duties include but are not limited to the following:

• Maintain understanding of TRR services and UM Guidelines for all LOCs.
• Accurately complete a uniform assessment to identify an individual’s needs and strengths as appropriate.
• Must be able to utilize an electronic health record system to document collaboratively and concurrently with consumers across all processes, including assessment, service planning, and ongoing consumer-provider interactions.
• Meet productivity standards and other performance standards set by the agency.
• Maintain a flexible work schedule while demonstrating effective time management to meet needs of individuals and families served.
• Travel between locations as assigned.
• Participate in weekly/monthly Team staff meetings.
• Participate in data collection activities and peer review processes as requested.
• Other duties as assigned by supervisor(s).

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to develop and maintain professional relationships with other staff, community partners, and individuals served.  Knowledge of agency and community resources and service options available to individuals. Ability to communicate with youth and their families to promote collaboration in recovery plan development. Work as a team member and independently while remaining flexible to solve problems and crises. Additional knowledge, skills, and abilities include:

• Working knowledge of mental health and substance abuse services and needs.
• Must have strong computer operating skills.
• Ability to participate respectively as a team member during department and agency meetings.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Capacity for flexibility in dealing with ongoing changes in the service delivery system.

REQUIRED EDUCATION AND EXPERIENCE

Education:        Bachelor’s degree in a human services field from an accredited college or university is required. 

                        Master’s degree is preferred

Experience:      Experience in a social, behavioral, or human services occupation is preferred.

REQUIRED LICENSES/CERTIFICATIONS

No professional license is required.  QMHP-CS status is necessary

Must have a valid Texas driver’s license, a good driving record for the past three years, and personal automobile liability insurance as required by the state of Texas.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Must be able to bend, stoop, kneel, crouch, squat, lift 25 pounds, sit for an extended period, reach overhead and walk over uneven terrain.