Interim Membership Director

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Directs all aspects of membership including recruitment of new members, retention of existing members, and supervision of assigned staff.  Develops, plans, and implements procedures and methods regarding all aspects of Payroll.

ESSENTIAL FUNCTIONS:

1. Implements membership strategies that support recruitment of new members and retention of existing members.  Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Develops annual operating goals, objectives and plan for the payroll and communications area. Monitors the achievement of this plan, taking appropriate action to ensure that the goals and objectives are met.
3.  Develops, monitors, and administers assigned annual budget and maintains a positive fiscal position.
4. Develops effective working relationships with service groups, community organizations and companies. Represents the YMCA at community events to promote the Y.  May plan and coordinate special events.
5. Recruits, hires, trains, develops, schedules, and directs Service Desk personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
6. Promotes membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
7. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
8. Processes bi-weekly payroll maintains personnel files and vacation/sick benefits.
9. Maintain records for all staff certifications.
10. Maintain and conduct monthly inspections of AED, Oxygen and all other safety equipment at the YMCA.
11. Oversee and maintain the Minot YMCA Work Safety Management program and serve as a staff liaison with Work Force Safety.
12. Maintain a working knowledge of the YMCA rules, policies, and emergency procedures and act as the control center during emergency situations.
13. Performs other duties as assigned.

YMCA COMPETENCIES:

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailor’s communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. At least 21 years of age preferred.
2. Bachelor's degree in related field preferred or equivalent combination of education and experience.
3. Minimum of 1 year customer service and supervisory experience preferred or equivalent combination of related education and experience.
4. Excellent interpersonal and problem-solving skills.
5. Excellent personal computer skills and experience with standard business software.
6. Certifications required within 30 days of hire: CPR/AED, and First Aid.
7. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
8. This individual must familiarize themselves with YMCA rules and policies within 30 days of employment. Since this position is dealing directly with members, program participants, volunteers, and staff in a position of authority, above-average verbal communication skills are required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk and hear.
• The employee must occasionally lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Acute hearing skills are required. The noise level in the work environment is usually moderate.