Fire Alarm Service Manager

Fire Alarm Service Manager

Div. 134 - Odenton, Maryland

Summary

Responsible for oversight of service operations, inspections, repairs, and customer support. This role will lead a team of technicians, ensure compliance with industry standards, and maintain a strong focus on customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage service calls, testing/inspections, system repairs, and central station monitoring.
• Schedule, dispatch, and support field technicians.
• Provide technical support, training, and performance evaluations for service staff.
• Review inspections, create deficiency proposals, dispatch work orders, and track completion.
• Order and stage materials; conduct site visits as needed.
• Address customer service requests related to billing, pricing, and inspections.
• Ensure compliance with NICET, NFPA, and other industry codes and standards.

Education and/or Experience

High school diploma or GED required. 5+ years related experience in fire alarm systems service/maintenance or management. NICET III Fire Alarm Certification (preferred) or equivalent field experience.

Computer Skills 

Microsoft Office, Word and Excel.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; walk; use hands to finger, handle, feel and reach with hands and arms. 

Work Environment

The noise level in the work environment is usually quiet.

Chesapeake Sprinkler Company was originally founded in 1978 as a small family owned business to serve the fire protection needs of the Baltimore and Washington DC areas. We offer all services necessary to address your fire protection needs - new construction, tenant improvements, service, repairs and preventative maintenance inspections.

With our extensive experience, knowledge of the latest technologies and or first-class fabrication facility we will meet your fire protection needs. Our highly qualified, experienced and NICET certified staff will provide the most efficient solutions for your fire protection requirements.

Chesapeake Sprinkler Company became a Century Fire Protection Company in 2022 further expanding our resources, capacity, and skills to serve our clients.

What's In It For You

We believe our people are our biggest asset and as such, we offer the following:

• Competitive Pay
• Medical 
• Dental
• Vision
• Voluntary Life Insurance, Short-term & Long-term Disability
• Flexible Spending Account
• Paid Time Off
• 6 Paid Holidays
• 401(K) with Company Match
• Company issued Tablet
• Company Paid Training and Certifications