Loss Prevention Officer

This person is responsible for ensuring high levels of effective skills that support the Loss Prevention Department for ensuring the safety and security of the hotel’s guest as well as its associates.  Responsibilities for this position include:

• Support the Loss Prevention Manager for any operational and / or field services.
• Assist in handling all interruptions and complaints directed to the Loss Prevention Department.
• Patrolling the hotel to maintain order, enforce regulation and ensure observance of applicable laws as required by the Loss Prevention Manager.
• Handle all interruptions and complaints directed to the Loss Prevention Department.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operations.
• Complete field, operational and certification training by specified dates.
• Ensure uniform and personal appearance is clean and professional.
• Assist guest and associates during emergency situations, disturbances, investigations and VIP security.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operations 

• At least 2-4 years in a customer service oriented environment, preferably in Loss Prevention or security.
• Excellent communication and verbal skills
• Must have the ability to sit or stand for long periods at a time.
• Have the ability to work indoors as well as the seasonal elements outdoors.
• General knowledge of local, state and federal laws pertaining to the property.
• Must have and be able to work flexible work habits and hours.
• Multi-task oriented while keeping a calm demeanor and able to give clear descriptions of people, things, or places during times of need.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents: release information to authorized individuals.
• Follow all company policies and procedures according to company standards.
• Assist in developing and training of all employees on security and safety topics.
• Multi-task oriented while keeping a calm demeanor and able to give clear descriptions of people, things, or places during times of need.
• Anticipate and address guests’ service needs with genuine appreciation.
• Develop and maintain positive working relationships with others: support as a team to reach common goals.