Senior Systems Administrator

Senior System Administrator | Full-Time, Hybrid Chicago, IL

About Us:  

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact.

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time.

What We’re Looking For: 

The Senior Systems Administrator will be responsible for monitoring system performance, conducting system analysis, provisioning, administering day-to-day operations, and supporting project delivery for the organization. The candidate should have extensive experience and deep technical expertise in the following tools and platforms: Google Workspace, Jira Service Management, Jamf, Entra, Intune, M365, Slack, Crowdstrike, Cloudflare/Cisco Umbrella. Additionally, the candidate should be experienced with enterprise applications and tools used to manage the Workspace, as well as practices used to secure the space. This person will be part of the IT team and will partner closely to implement plans and procedures to address improvement needs.

How You’ll Make an Impact: 

• Good knowledge of security compliance frameworks: ISO, NIST, CIS, GDPR
• Perform vulnerability and patch management administration across the environment.
• Proven experience hardening Windows Systems using CIS or similar frameworks 
• Must have extensive knowledge: Google Workspace, Jira Service Management, Jamf, Entra, Intune, M365, Slack, Crowdstrike, Cloudflare/Cisco Umbrella.
• Understand and manage complex systems
• Develop and document technical processes and procedures as needed
• Ensure necessary administration tasks are completed
• Adhere to strict Information Systems security guidelines in all cases
• Report project status as required for all recurring and non-recurring efforts
• Ensure the smooth deployment of applications
• Ability to troubleshoot, understand, execute, and communicate root causes and implement solutions to resolve issues
• Lead/Work on system initiatives and new projects
• Works with IT team to determine specific needs and how to implement technical solutions best
• Must be able to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
• Demonstrate the ability to present areas of expertise to team members
• Demonstrate experience integrating and maintaining systems
• Resolve all escalated support tickets
• Test new releases of products, system patches and vulnerabilities to ensure compatibility and minimize user impact
• Other duties as assigned by management

What You’ll Bring: 

• Minimum 5+ years of experience in cloud environments, preferably Microsoft Azure and Google.
• Minimum 5+ years of experience troubleshooting and supporting production environment issues
• Must be able to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
• Hybrid Schedule- Tuesday, Wednesday, and Thursday in the office, Monday and Friday remote. 

What You’ll Get:

• Excellent Medical, Dental, and Vision Coverage
• Prescription Drug Benefits
• Generous Paid Time Off
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)
• 401(K) Retirement Plan with company match

Compensation: The base salary for this role is approximately $85,000 to $105,000 annually, with bonus potential. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states-regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.