Manager, Affiliate Network

 Manager, Affiliate Network | Full-Time, Remote-CA Preferred

About Us:

At Kooth, our mission is to create a welcoming space for effective personalized digital mental health care that is available to all. We do this by leveraging an early intervention model and theory of change that empowers young people (13-25 years old) to overcome challenges, unlock their full potential, and lead fulfilling lives. We're not just a service; we're a culture of care – committed to inclusivity, innovation, and impact.

Our culture is driven by our values - Alongside You, Flexible, Compassionate, Committed, and Safe. These values are present in the work that we do, the environment in which we do it, and in the relationships we have with our service users, peers, and leaders. With Kooth, you will be a part of something bigger than yourself. We offer more than just a job. We offer you the chance to positively impact one of the greatest challenges of our time

What We’re Looking For: 

This role supports the Director of Off Platform in growing and optimizing the Soluna Affiliate Network by managing the full cycle of partner relationships and enhancing care coordination processes. It requires strong problem-solving and project management skills, with responsibilities including cross-departmental collaboration, vendor management, and ensuring partners are set up on the Findhelp platform. The goal is to foster long-term engagement and smooth transitions of care for Soluna Service Users.

How You’ll Make an Impact: 

Affiliate Network Development and Expansion

• Lead the implementation, maintenance, and continuous improvement of the Soluna Affiliate Network, ensuring alignment with organizational goals and community impact.
• Oversee the end-to-end process of Affiliate Network growth-including project tracking, partner agreements, technical setup, onboarding, and ongoing relationship management.
• Develop and lead Affiliate Network-wide meetings to maintain engagement with partners and provide updates regarding Soluna development.
• Maintain the Soluna Findhelp resource database. Manage and maintain Soluna Favorites and Featured program updates with new and established Partners. Findhelp subject matter expert for using and configuring Findhelp. Provide hands-on, technical assistance to new and established AN Partners. 
• Work cross-functionally with the Integration and Partnerships teams to receive and provide relationship referrals for respective partnership activities. 

Stakeholder Management:

• Develop and sustain strong relationships with internal and external stakeholders, including external provider groups, community agencies, and other service organizations that provide resources for the population served by Soluna.
• Proactively manage stakeholder expectations and resolve potential conflicts to foster long-term collaboration and success.
• Collaborate with the Off Platform Operational Manager to support care navigation efforts, particularly in relation to care coordination with Affiliate Network Partners and other agencies via the Findhelp Platform.

 Service Developments:

• Work closely with cross-functional teams-including Service Delivery, Clinical, Integration & Partnerships, Product, Engineering, and Marketing, to continuously evolve and improve our services, ensuring they meet the diverse needs of our communities.
• Recommend enhancements and adjustments to care coordinator and Affiliate Network processes. Lead and support improvements by reviewing Care Navigation data and identifying opportunities to address gaps and optimize program success. 

Analytics, Reporting & Insights:

• Track and report on Affiliate Network development and partnership performance. Provide recommendations for opportunities for improvement accordingly.
• Identify gaps in service coverage of signed network agencies and/or geographic regions.
• Track key metrics and KPIs to measure affiliate partner success and satisfaction. 

What You’ll Bring: 

Education and Experience Requirements:

• 3–5+ years of experience managing stakeholder, partner, or vendor relationships, with a proven ability to build trust and drive collaboration
• 3–5 years of experience in the healthcare sector or working with social determinants of health, with a strong understanding of community impact
• Solid understanding of the U.S. healthcare ecosystem, including payers, providers, and community-based organizations
• Excellent written and verbal communication skills; able to tailor messaging for diverse audiences
• Strong project management capabilities with experience leading cross-functional initiatives from planning through execution
• Demonstrated ability to deliver operational outcomes, improve processes, and maintain attention to detail in a fast-paced environment
• Skilled in data capture, analysis, and translating insights into action
• Highly adaptable and flexible, with a growth mindset and comfort navigating change
• Effective at collaboration and team engagement, contributing positively to a mission-driven culture
• Solution-oriented problem solver with a bias toward action and accountability
• Strong time management and organizational skills; able to manage multiple priorities and meet deadlines

What You'll Get: 

• Excellent Medical, Dental, and Vision Coverage
• Prescription Drug Benefits
• Generous Paid Time Off
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)
• 401(K) Retirement Plan with company match

Compensation: The base salary for this role Approximately $70,000 - $95,000. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Equal Employment Opportunity: 

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodation: 

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?  

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.