Looking for a leadership role where every day makes a difference?  Step into the role of Residential Supervisor at Helping Hand!  Empower team members, mentor teams, and create a safe, supportive home environment for our residential clients.  This more than a job, it's a mission.  

SCHEDULE AND COMPENSATION:

• On-site position, full-time, 40 hours per week.
• Days and hours will vary and is dependent upon agency needs.
• Salary range $23.50-$25.50/hr (hourly/non-exempt). 
• Salary based on skills and experience.
• Up to 6% annual bonus potential
• 403b retirement plan with up to a 4% company match.

HELPING HAND PERKS:

• Purpose-driven work that changes lives.
• Tuition reimbursement and clear career growth opportunities.
• Traditional medical (BCBS of IL), dental, and vision insurance.
• Employer-paid Group Life/AD&D, Short-Term, and Long-Term Disability.
• Team member appreciation events and year-round recognition.
• Employee Assistance Program (EAP) and wellness support.
• Generous PTO including paid holidays, vacation, accrued sick time, and personal days.
• PSLF-qualifying employer under the Federal Public Service Loan Forgiveness Program.

WHAT YOU'LL DO:

• Oversee daily residential operations and ensure client safety, rights, and quality care.
• Supervise, coach, and mentor DSPs to uphold agency values and best practices.
• Support hiring, onboarding, training, and performance feedback for team members.
• Manage staff schedules and provide direct shift coverage when needed.
• Maintain compliance with agency, CARF, and DHS standards.
• Participate in client planning, team meetings, and community activities.
• Other duties as assigned.

WHAT YOU BRING:

Education:

• High School Diploma or GED required.

Experience:

• 2+ years' experience with individuals with intellectual/developmental disabilities.
• Supervisory experience preferred.

Skill Sets:

• Ability to fulfill all necessary training requirements of the agency, including but not limited to, crisis management (including de-escalation strategies and physical management techniques) and DSP training within 90 days of hire if applicable.
• Comfortable using Microsoft Office and virtual platforms (Teams, Zoom, etc.)
• Strong communication, organization, and problem-solving skills.
• Must have valid driver's license with acceptable driving record and ongoing personal motor vehicle insurance.
• Must be able to safely drive individuals for various programming purposes as well as self-transport to work and site visits.
• Ability to promote and adhere to company values.
• A commitment to a diverse, inclusive, and equitable work environment.

WORK ENVIRONMENT:

• The person in this position needs to occasionally move about to assist clients, access file cabinets, office machinery, etc.
• The person in this position may encounter clients exhibiting physical aggression; must be comfortable working in periods of crisis and feel comfortable de-escalating individually or as a team.
• The ability to observe details at a close range (within a few feet of the observer).
• Consistently position self to maintain files in file cabinets or assist clients/students.
• The ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Flexibility to work at any assigned HH site.

Helping Hand is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that embracing our differences strengthens our community and enhances the quality of care we provide.