Key Performance Indicators-Residential Counselor
- Establishes and maintains a working and residential environment that promotes mutual respect between staff members, participants, volunteers, and community.
- Interacts with participants in a positive and respectful manner that is trauma-informed and uses a racial equity lens.
- Greets visitors and answers phone in a welcoming and engaging manner.
- Completes shift documentation including, but not limited to: shift notes, changeover updates, safety inspections, and perimeter checks.
- Provides support, problem resolution, and emergency crisis intervention and stabilization services for participants.
- Provides orientation to new participants to facilitate adaption to the shelter environment.
- Supports and assists volunteers while performing their duties.
- Monitors all aspects of shelter activities and conducts changeover with outgoing and
incoming staff members.
- Reads email, shift logs, incident reports, etc. during shift in order to remain up to date.
- Maintains confidentiality and privacy of all identifying information concerning participants in accordance with applicable confidentiality and privacy laws, rules and regulations.
- Serves as essential staff during inclement weather and other emergencies.
- Attends required staff meetings, retreats, and trainings.
- Position requires frequent physical activity including unloading and stocking donations, distributing supplies, doing laundry, cleaning, completing grounds checks and dorm checks.
- Overnight positions are awake positions and require staff on duty are alert and responsive throughout the entire shift.
- Services are delivered in accordance with Agency Mission, Vision, and Values.
- Perform any other duties deemed necessary to support the program and agency.
Shift Available
FRIDAYS, SATURDAYS & SUNDAYS 5PM - 11PM, 11PM -7AM.
Education:
- High School Diploma.
- Certification in MANDT or similar technique.
- CPR and First Aid Certification.
- Bilingual in English and Spanish preferred.
Experience and Skills:
- Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
- Ability to work with families with minor children.
- Patient, trauma-informed approach to service delivery that is equitable and delivered with integrity.
- Strong interpersonal and motivational skills.
- Familiar with and able to implement Risk Management and Emergency Procedures.
- Ability to learn, process information, prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
- Ability to complete tasks while navigating frequent interruptions.
- Ability to maintain ethical boundaries as well as confidentiality of participants and accurate records is required.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to engage and work collaboratively with volunteers, donors, and community members.
- Ability to use Microsoft Office including Word, Excel, and Outlook.
- Candidate must be able to lift items weighing 10-20 pounds.
- Candidate will be required to pass criminal background and Child Protective Services background checks.
- Bilingual in English/Spanish a plus.
Cornerstones Vision, Purpose and Values:
Cornerstones envisions an equitable, connected community where all individuals and families thrive. Cornerstones’ employees build and sustain our culture through a commitment to these values:
- Serve and Lead with Passion for Mission Excellence
- Act with Integrity
- Champion Justice, Equity, Diversity, and Inclusion
- Collaborate and Innovate for Impact
- Equip and Empower for Success
Work Environment:
This position is performed in a shelter environment and is essential personnel.
An Equal Opportunity Employer
