Title: Coordinator - Medical
Reports to: Patient Support Services Manager
Hours: Monday through Friday, 8:30am-5pm
Who we are:
Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.
What you’ll do:
The Coordinator-Medical will be an essential link in providing a team-based approach to patient care and exceptional patient experience. The Patient Support Services Department will emphasize highly personalized care and access, and help patients surpass barriers to healthcare by improving the patient-provider experience.
Responsibilities/Duties:
- Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
- Utilize resources, knowledge base and systems to answer inquiries, and requests as well as accurately relay team protocols to patient.
- Accurately and promptly triage patient calls and physician messages. Utilize EMR and other messaging software to ensure effective communication between Physician team and patient.
- Collaborates with Patient Support Manager to ensure all goals are met.
- Accurately register and schedule patient appointments, as needed, to support matrix partners, patient requests, and Physician requests. Requests can come peer to peer, Physician based, online, fax or phone.
- Obtain prescription refill requests and triage to appropriate physician team to be filled.
- Complete forms such as (but not limited to):
- TDI forms (completion within 24-hours of receipt).
- FMLA forms (completion within 72-hours of receipt).
- Work and school notes.
- Use of Centricity, and Exscribe EMR to support patient care.
- Obtain prior authorizations for any assigned advanced imaging studies, specialty injections, prescriptions and accurately update order statuses.
- Monitor and promptly reply and triage messages with patients through the bi-directional texting platform.
- Remain accountable and follow through all commitments made to patients and co-workers in a timely manner.
- Compliance with HIPAA and OSHA regulations.
- Other duties as assigned.
