Sales Support Representative

Job Details

Job Location

Glenview, IL

Position Type

Full Time

Salary Range

$24.50 - $26.50 Hourly

DESCRIPTION

The world isn’t standing still, and neither is GTL! We’re moving quickly, continually evaluating our business practices and taking steps to better serve customers’ evolving needs. Now is an ideal time to join our team. You will find challenge and reward in a culture of innovation, support and balance. We’ll give you the tools you need to bring your vision for success to life. Our collaborative environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there’s always something new to learn here. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools. You’ll do all this in an environment of excellence and the highest ethical standards.

We have an exciting opportunity for a Sales Support Representative here at Guarantee Trust Life, reporting to the Manager of Sales Support and Licensing! This individual will be part of a team that supports our agents by responding to inbound telephone/email/chat/fax inquiries. This role’s key responsibility will be to serve as an intermediary between the agent and the insurance company by assisting agents with onboarding, quoting, and servicing insurance products to help them with various day-to-day operations.

Key Responsibilities:

Responsible for providing exceptional service and support
Help onboard new agents by processing contracting paperwork
Provide ongoing day-to-day assistance to agents using various systems, products and procedures
Meet daily performance standards
May be required to perform other related duties as assigned

Why GTL? Take a look at what we offer:

Competitive salary with bonus opportunities – but that’s just the beginning!
Tuition assistance, medical and dental insurance, and 401(k)
Half-day Fridays – every Friday!
Incentivized full-time onsite work schedule that includes extra PTO days, gas credit, and more!
Opportunities to grow on a creative, physical, education and professional level!
Volunteer programs to help give back, improve lives, connect with others and strengthen communities.

QUALIFICATIONS

Education and Skills:

1 year of experience in customer service, insurance, agency or brokerage
Strong communication, organizational and problem solving skills
Proficiency in Microsoft Office products
College degree preferred and/or equivalent experience

The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.

Provided eligibility requirements are met employees will be eligible for the following benefits:

Medical
Health Savings Account (including employer contribution)
Dental
Vision
Basic Life Insurance (full premium paid by employer)
Voluntary Employee, Spouse and Child Life Insurance
Short-Term and Long-Term Disability
Paid Holidays
Paid time off including vacation, personal days, and sick time
- The amount of time off varies based on tenure and hours worked
401(k) and Profit-Sharing retirement plan
- The company matches contributions up to 2% provided the employee contributes a minimum of 3%
- The company may make a discretionary contribution to the Profit-Sharing plan