Youth Care Supervisor

Summary: Responsible for the supervision of youth workers in a transitional living program that includes group living and apartment living.
This is an hourly non-exempt position. 

Directly supervises Youth Workers and Transitional Living Specialists:

1. Ensures staff are trained in the policies and procedures of Every Child's Hope as it relates to their positions.
2. Monitors the implementation of policies and procedures by the staff and assists them in implementing them effectively.
3. Monitors and approves staff timesheets via the payroll system in an accurate and timely manner.
4. Manages staff schedules to ensure proper coverage of residents.
5. Evaluates staff through annual performance evaluations.
6. Assists in the hiring process of staff.
7. Maintains training expectations of staff.
8. Observes the interactions between staff and youth and coaches staff on their technique to increase effective and strength-based interactions.

Attends to day-to-day operations group home:

1. Facilitate in-house meetings.
2. Maintains the supplies needed in the house.
3. Contacts maintenance for repairs to house.
4. Ensures house is orderly, structured, clean and a nurturing environment for the residents.
5. Ensures monthly Emergency Readiness and Safety Evaluations are completed and submitted to the QA Department.

Ensures the implementation of treatment plans for residents and ensures all documentation is accurately completed:

1. Monitors the implementation of the youth's service plans and assists staff in implementing plans effectively and consistently.
2. Prepares for and attends team meetings and service plan reviews.
3. Trains and assists staff in how to document and conduct service plan reviews.
4. Works with nursing department regarding all resident medication management needs.
5. Works with case managers regarding meeting the needs of the residents.

Ensures the daily structure and routine is consistently conducted including all youth activities:

1. Provides active supervision of residents in youth worker's absence.
2. Acts as role model to staff by encouraging healthy relationships with residents.
3. Facilitates house meetings with youth when needed.
4. Ensures rules, routines, and structure of the group home is being adhered to.
5. Manages house funds.

Supervisory Responsibilities

Directly supervises 6 to 7 employees in the Steppingstone program. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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Competencies

• Trauma informed - Responsible for being trauma aware, sensitive, and responsive to youth, families, and colleagues through the completion of new hire and annual trauma informed education/training.
• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Continually works to improve supervisory skills.
• Cost Consciousness - Works within approved budget; Conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decisiomaking
• process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

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