eCommerce Operations Specialist

An individual must be able to perform each essential duty satisfactorily.

SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an eCommerce Operations Specialist at Renfro, you will be a key contributor in executing and optimizing the company’s online business operations. Your role will focus on driving operational excellence across item setup, product content, reporting, and cross-functional collaboration with retail partners and internal teams.

KEY RESPONSIBILITIES:

• Own and manage the end-to-end item setup process for online retail partners, ensuring accuracy in product listings, pricing, content, and availability.
• Develop and maintain weekly point-of-sale (POS) tracking reports to monitor sales performance across eCommerce channels; support ad hoc and seasonal reporting (e.g., holidays, marketing campaigns).
• Analyze eCommerce sales and marketing data to uncover insights, trends, and opportunities; synthesize findings into clear, actionable executive summaries and business reviews.
• Collaborate cross-functionally with brand, merchandising, and creative teams to develop optimized digital content for product pages and marketing efforts.
• Partner with supply chain and operations teams (including Amazon and Renfro internal teams) to resolve issues related to purchase orders (POs), Electronic Data Interchange (EDI), product quality, and logistics.
• Contribute to process improvements related to product launches, item maintenance, and operational efficiency across digital channels.
• Track product assortment and performance across retail partners to support strategic decisions regarding product mix and online merchandising.

PROFESSIONAL QUALIFICATIONS:

• Strong attention to detail, time management skills, and ability to meet deadlines.
• Strong analytical, problem-solving and project management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated analytical skills with the ability to translate data insights into actionable strategies.
• Excellent verbal and written communication skills with the ability to present complex data in a clear, concise manner.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint.

EDUCATION/EXPERIENCE:

• Bachelor’s degree required, preferably in Marketing, Business, eCommerce, or a related field.
• 2-3 years of experience in eCommerce, sales, marketing, buying, planning is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Occasionally required to lift, carry and move up to 25 pounds.  Close, distance and peripheral vision is required to accurately evaluate color.  Consistent daily attendance required; occasional off-shift support required. 

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Generally, will work in climate controlled, smoke-free office environment.

*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.

AA/EOE/Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information or other protected characteristics. *