PROFESSIONAL QUALIFICATIONS
- Excellent attention to detail, time management skills and meeting deadlines
- Positive attitude and ability to handle highly confidential information
- Ability to reflect positive attitude and disciplined work ethic
- Ability to work in a team
- Ability to work independently
- High energy level
- Strong interpersonal skills
- Demonstrated experience in being a self-starter
- Ability to deal with internal/external customers with enthusiasm and professionalism
- Strong verbal, written and interpersonal communication skills are essential
- Confidence, good judgement, energy and the ability to work in a challenging environment.
EDUCATION/EXPERIENCE
- High school diploma or equivalent
- At least one year customer service experience
KNOWLEDGE, SKILL AND ABILITY
- Exceptional customer service skills.
- Strong understanding of standard customer service concepts, practices and procedures.
- Familiar with MS Office, Excel and mainframe systems; internet savvy.
- Team skills are a significant part of the working environment. Strong communication skills are essential.
- Demonstrated ability to independently problem-solve and resolve issues.
- Strong attention to detail and strong organizational skills.
- Ability to be persuasive and influential in verbal and written communications.
- High level of patience and empathy.
- Passion for fashion a plus!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasionally required to travel domestically to other office locations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
