Regional Vendor Coordinator

Regional Vendor Coordinator  

Residential Dispatch & Work Order Management (Remote)

Who We Are

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services, and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.

The Regional Vendor Coordinator is pivotal to our field operations, ensuring timely and accurate processing of maintenance and repair work orders. You will manage a high volume of daily service requests, assigning vendors, coordinating scheduling, troubleshooting delays, and tracking completion across your assigned region. Success in this role requires exceptional organizational skills, attention to detail, and a high sense of urgency in driving task completion.

Key Responsibilities:

• Serve as the primary dispatcher for all maintenance work orders in your region—assign, coordinate, and follow up on service requests to ensure completion within SLA.

• Monitor and manage high volumes of incoming work orders; validate scopes, dispatch to appropriate vendors, and ensure timelines and quality standards are met.

• Process and manage work orders through full lifecycle, including scheduling, vendor coordination, resident communication, and closure.

• Own regional work order performance metrics, including response time, resolution time, cost control, quality, and vendor accountability.

• Triage and prioritize urgent service requests—including health, safety, and asset risk issues—by coordinating immediate dispatch and resolution.

• Regularly communicate with vendors and residents via phone and email to confirm scheduling, follow up on progress, and resolve issues.

• Review and route vendor bids for approval, verifying pricing accuracy, scope alignment, and adherence to company policies.

• Coach vendors on pricing discrepancies, performance trends, and documentation standards to improve efficiency and accountability.

• Ensure all completed work meets quality standards and includes supporting documentation (photos, invoices, etc.) before final approval and closure.

• Manage and track vendor performance, availability, and capacity—escalating gaps or delays and proactively sourcing additional vendor support as needed.

• Support vendor onboarding and training, including warm handoffs and systems navigation.

• Maintain accurate records and daily productivity metrics through internal systems and work order platforms.

• Consistently deliver high levels of customer service to both internal stakeholders and external clients/residents.

Qualifications & Requirements:

• High school diploma or GED required; associate degree or trade knowledge preferred.

• 2+ years of experience in dispatching, residential maintenance coordination, or property management.

• Strong understanding of work order systems, vendor management, and residential repair workflows.

• Experience in high-volume, fast-paced environments with proven multi-tasking and prioritization abilities.

• Strong customer service and communication skills (written and verbal).

• Highly organized, detail-oriented, and able to maintain focus under pressure.

• Experience using work order platforms (e.g., Propertyware), Google Suite, Microsoft Office (Excel, Outlook, Word).

• Problem-solving mindset and ability to work autonomously in a remote setting.

• Prior experience in residential property operations, vendor coordination, or field services preferred.

Core Competencies:

• Strong sense of urgency and accountability

• Excellent time management and follow-through

• High attention to detail with consistent execution

• Ability to balance multiple stakeholders and priorities

• Professionalism in vendor and resident communication

• Results-driven with a proactive and adaptable mindset

What We Offer

• Market rate competitive compensation

• PTO (paid time off) and 11 company-paid holidays

• Comprehensive Benefits Package: Medical, Dental, Vision, etc...

• 401K with company match

• Remote working environment

Organizational Relationships

• Reports to: Manager of Maintenance Vendor Services

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected b